IT Helpdesk Specialist

Reposted 14 Hours Ago
Easy Apply
Cambridge, MA
Hybrid
Entry level
Aerospace • Artificial Intelligence • Computer Vision • Machine Learning • Natural Language Processing • Software • Defense
Welcome to MORSE!
The Role
Provide Tier 1 and Tier 2 helpdesk support across various OS, assist with cybersecurity compliance, and conduct vulnerability scanning and incident response.
Summary Generated by Built In

MORSE Corp is an employee owned, small business based in Cambridge, MA, Arlington, VA, and Seattle, WA with a history of fielding cutting-edge technology. MORSE boasts a specially selected team of scientists, engineers, and software developers to deliver best-in-class technical solutions that solve difficult multidisciplinary problems faced by the US National Security Ecosystem. 

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.

Responsibilities

Helpdesk & IT Support

  • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.

  • Onboard and support new employees, including account setup and hardware/software configuration.

  • Troubleshoot and resolve issues with desktops, laptops, servers, and networks.

Cybersecurity & Compliance

  • Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.

  • Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.

  • Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.

  • Review and investigate audit records for anomalies or signs of compromise.
  • Support compliance oversight by helping document and track controls and mitigation steps.

Skills & Qualifications
  • Strong troubleshooting skills with MacOS, Windows, and Linux

  • Scripting experience in Bash/shell and Python

  • Understanding of cybersecurity principles, common IT architectures, and network protocols

  • Familiarity with system administration (account management, servers, virtualization, patching)

  • Experience with vulnerability scanning tools and incident response processes

  • Strong written communication skills to create clear technical documentation
  • US Citizenship required and ability to obtain a US Security Clearance 

 

The team at MORSE takes pride in being the smart team that is easy to work with. We focus on steady, long-term success while maintaining a collaborative, enjoyable work experience for our employees. Our team values work-life balance through flexibility and other programs, along with a comprehensive benefits package for employees and families. For more information, please visit www.morsecorp.com.

 

Top Skills

Bash
Linux
macOS
Python
Shell
Windows

What the Team is Saying

Tyler Pearl
Eddy Scott
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The Company
HQ: Cambridge, MA
185 Employees
Year Founded: 2014

What We Do

MORSE is a specially selected team of scientists, engineers, and software developers who use asymmetric and unconventional approaches to deploy practical solutions that solve difficult multi-disciplinary problems faced by the US National Security Ecosystem.

Why Work With Us

We have culture of exceptionally talented, smart individuals united by the goal of fielding high quality novel technology to support our customers in the DoD. The internal MORSE ethos involves fostering individuals to pursue goals and interests, step out of their comfort zone, and solve hard problems. Our staff are innovators and implementors

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MORSE Corp Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Most of our staff are in the office 3+ days a week

Typical time on-site: Flexible
Company Office Image
HQCambridge, MA
Company Office Image
Arlington, VA office
Seattle, WA Office
Learn more

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