IT Helpdesk Level 1 Support

| North Richland Hills, TX, USA
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IT Helpdesk Level 1 Support

Department: IT
Compensation: $18/hr starting ($19 after successful 90 day probation period)

Level: Associate

Duties:

- React and troubleshoot incidents with PC, Mac, iOS, Android devices

- Maintain/troubleshoot onsite network equipment

- Maintain/troubleshoot onsite WMS system

- Maintain and update the accurate inventory of all company assets

- Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference

- Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)

- Escalate issues to the Level 2, Level 3 Support

- Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)

More Information on GritR Sports
GritR Sports operates in the Software industry. The company is located in North Richland Hills, TX. It has 16 total employees. To see all 1 open jobs at GritR Sports, click here.
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