The Role
As an IT Helpdesk Intern, you will assist customers with technical issues via chat, phone, or email, troubleshoot problems, and provide detailed solutions while documenting the process.
Summary Generated by Built In
Tasks:
- Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner
- Identify and suggest possible improvements on procedures
Requirements
About You:
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field - N/A if still at university
- Commitment to work 3-4 days per week for a 12 weeks period
Skills Required
- BSc/BA in IT, Computer Science or relevant field - N/A if still at university
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
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The Company
What We Do
Premium Graduate Placements is a leading accredited vocational placement provider dedicated to increasing graduate employability and assisting in career transition for students and graduates nationwide.
