IT Helpdesk expert and support specialist

MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

MET Group is represented in 22 countries: Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Czech Republic, Croatia, France, Germany, Greece, Hungary, Italy, Poland, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, The Netherlands, Turkey and Ukraine.

MET Group is present in 33 national energy markets and 44 international trading hubs. The Group has a significant end-consumer presence in Belgium, Croatia, Italy, Hungary, Romania, Slovakia, Spain, and The Netherlands.

MET Group has 1350+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of  Keppel Corporation*.

* Listed on the Singapore Exchange

Essential responsibilities

Application support:

• Assistance, installation and troubleshooting with generic office applications and specific trading floor platforms
• Administer users in the on-premises and cloud directory services (Microsoft Entra, Exchange Online, SharePoint Online, Teams, etc.)
• Setup devices and install standard services on laptops / desktops / mobile phones
• Closely interact with the company’s central Helpdesk team and document all issues / changes within the ticketing tool
• Build up knowledge / expertise on specific local applications / processes / special requirements

Maintain Hardware Inventory in the MET Baar Office including:

• Create/maintain process to manage and document current and future hardware inventory. Handle proper storing of IT equipment.
• Order and replace new, end of life or broken devices and all IT accessories
• Control and maintain all IT devices in the office including meeting rooms, printer corners, etc.
• Coordinate with vendors any warranty related issues, repair of any IT equipment, handle e-waste handling and transportation from the office
• Build up vendor and 3rd party knowledge base / contact list

Coordination with external infrastructure team on:

• Solving / ticketing IT infrastructure related issues (network, server, connectivity)
• Handling, documentation and coordination of testing new requests and their implementation
• Be the focal point for office infrastructure related projects and changes, including server rooms.

Desktop / Office Support:

• Regularly check and keep meeting room devices in a healthy state, ensure that shared infrastructure is always ready for team collaboration
• Help users with the basic setup of their workplace (laptops, desktops, monitors, docking stations, peripherals) including intra-office relocations and device moves
• Help users to setup company specific services on their mobile devices
• Help users and guests to setup Wi-Fi connections, printers, and conference room devices.
• Create and maintain training material for basic IT activities for users
• Support joiner / mover / leaver employees on handling their IT related administrative, access, and device needs

• 5+ years’ experience in on-site and remote IT support in an international / multi-cultural environment
• Relevant degree in computer systems or an equivalent curriculum with demonstrated domain knowledge
• Expertise in Windows clients, Office applications, site infrastructure technologies, certificates and user administration
• Ability to work independently in a dynamic business environment and deliver consistent service with reliable priority setting and follow-up
• Fluency in English, good communication and customer support skills, strong ability to interact with users at all levels of the organization (including executive leadership)
• Basic project management experience for site infrastructure changes (office moves, network migrations, digital tool deployments, user training, etc.)