Job Summary:
The IT Support Analyst is responsible for providing education and technical support to internal and external users.
Essential Functions
- Provide technical support to users by diagnosing and correcting problems
- Assist with development of operations procedures and training programs
- Organize and maintain various IT files, hardware and software inventory
- Assist in the planning and deployment of hardware and software for the office
- Research new technology, perform vendor analysis and conduct RFP processes
- Involved in the training of others on an ongoing or project by project basis
- Reproduce and escalate hardware and software issue to technical experts
- Supports other Harmonic business areas with their technological needs
- Help to organize internal and external client presentations
- Manage and insure follow-up of technical support issues across clients
Other Responsibilities
- Supports team members with their work
- Other job functions as required
Job Qualifications
- A college or university graduate with Bachelor or Master degree in Computer Engineering or Computer Science or equivalent qualification
- Ideally experience working in a similar role in the financial services industry.
Knowledge, Skills & Abilities Required
- Outstanding working knowledge of Windows operating system and applications
- Expert level knowledge with help desk systems
- Knowledge of computer applications and operating systems, including Windows, Linux, Android and iOS
- Knowledge of Desktop and mobile device hardware and peripheral troubleshooting and repair procedures
- Strong knowledge of Cerberus FTP administration
- Strong knowledge of Azure, Office365, Windows Defender, and Microsoft Endpoint Management
- Robust experience with Powershell and Bash scripting
- Experience operating in a tightly regulated environment with SOC2 audits
Terms
- Full-Time Role
- On-Site at George Town office
- Compensation commensurate with qualifications and experience
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What We Do
Harmonic is an independent financial services firm specializing in the global alternative investments industry.
We began with a vision of independent, non-conflicted fund services which would be client and investor driven. We embraced technology and paid particular attention to creating an institutional infrastructure while avoiding the pitfalls of a commoditized service sometimes accompanied with size.
Harmonic attracts service-oriented professionals who are motivated, technically savvy, innovative, and thrive in a collegial environment. We foster a culture of performance and specialization, while our flat, cross-functional hierarchy promotes internal and external collaboration.
Our software platform, FM3, serves client needs by delivering unconstrained flexibility and possibility. It was built to support the range of services we offer and provides a unified front to back office platform for asset managers. Developers are embedded in our production environment and are integral to our client relationships. With our unique approach, we accept engagements with challenges that others may be unwilling or unable to undertake.
Harmonic is one of the largest independent fund administrators, delivering a range of services and technology to hedge funds, fund of funds, private equity funds, private banks, pension funds and family offices. With our experienced professionals and technology, we support a dynamic and complex industry characterized by new financial products, trading strategies and markets, shifting investor demographics, and an ever evolving regulatory landscape.
