Do you ever wish you could put your IT skills to work in an environment where responsiveness, service, and continuous learning are truly valued? At Moore Colson, we’re looking for an IT Help Desk Specialist to join our team, where you’ll play a key role in keeping our systems running smoothly and our accounting professionals supported every day.
In this role, you’ll provide both hands-on and remote support across a wide range of hardware, software, and systems, helping troubleshoot issues and ensure a seamless technology experience for end users. You’ll gain exposure to core infrastructure, contribute to system improvements, and build your technical expertise in a collaborative, fast-paced environment. If you’re a hands-on problem solver, a quick learner, and someone who takes pride in delivering exceptional customer service, you’ll thrive within our award-winning culture and team-oriented environment.
Responsibilities:
- Troubleshoot technical issues both in person and remotely (phone or remote access tools)
- Troubleshoot/setup wireless devices (Smart phones, Tablets, WAPs etc.)
- Troubleshoot network printers and copiers
- Work with 3rd party vendors to escalate and resolve more complex issues
- Set up and secure new user desktops and laptops. Rebuild/refresh computers as needed
- Maintain inventory of all equipment, software, and licenses
- Log and track support tickets, maintaining detailed documentation for each ticket
- Ensure assignments and support cases are completed to end user satisfaction, following up with users as appropriate
- Install software, software updates, and patches (OS, Firm specific software)
- Troubleshoot, optimize, and clean computers from viruses and malware
- Assign users and computers to proper groups in Active Directory
- Assist with employee office moves, on-boardings & terminations
- Set up and test user work areas and desks
- Research and recommend procedure and process modifications or improvements
- Assist with IT projects
- Develop employee “How-to” documents. Assist and sometimes lead IT training
- Assist company employees with technical questions and communicate technical information to non-technical people
Requirements
- Minimum of 2 years’ experience providing IT helpdesk support
- Strong knowledge of Office365 and MS Windows 10/11
- Experience troubleshooting computers and peripherals (copiers, TVs, mobile devices, monitors, etc.)
- Experience working and supporting Office 365, MS Teams and Teams Conference Rooms
- Bachelor’s or associate degree in computer science, Information Systems or similar technical majors (Note: Will consider a non-degreed candidate if current on IT certifications or have relevant help desk experience)
- Strong client-facing interpersonal and communication skills. This will primarily be an end user support role, in a fast-paced environment.
- Experience supporting Android and iOS devices with MDM
- Must be willing to work extended hours and/or respond remotely when needed, to assist with projects and user needs
Preferred Skills:
- Experience staging and setting up end users and computers
- Email delivery and Spam troubleshooting
- Experience working with Active Directory, DNS, DHCP, Print Server, MS Terminal Services etc.
- Experience with Azure Entra ID, Azure AVD, Intune, Defender XDR, and Office 365
Moore Colson is consistently recognized as one of Atlanta’s top accounting firms and a leading workplace locally and nationally. We are regularly ranked by the Atlanta Business Chronicle and Inside Public Accounting for our size, growth, and overall excellence, and we are proud to be recognized as a Top Workplace at both the regional and national level. Most importantly, our clients trust us and enjoy doing business with us. We’re looking for people who share the enthusiasm, passion, and respect for hard work that continues to drive our success.
At Moore Colson, we are a business based on ethics and integrity. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.
To be considered for this position, candidates must be legally authorized to work in the United States on a permanent basis. Moore Colson does not sponsor employment visas, including H‑1B or other work authorization
Moore Colson does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Moore Colson’s Talent team. Pre-approval is required before any external candidate can be submitted. Moore Colson will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.
Skills Required
- Minimum of 2 years experience providing IT helpdesk support
- Strong knowledge of Office365
- Strong knowledge of Microsoft Windows 10/11
- Experience troubleshooting computers and peripherals (copiers, TVs, mobile devices, monitors)
- Experience supporting Office 365, Microsoft Teams and Teams Conference Rooms
- Experience supporting Android and iOS devices with MDM
- Strong client-facing interpersonal and communication skills
- Willingness to work extended hours and/or respond remotely when needed
- Bachelor's or associate degree in computer science, Information Systems, or similar (or current IT certifications/relevant help desk experience)
- Experience with Active Directory, DNS, DHCP, Print Server, MS Terminal Services, Azure Entra ID, Azure AVD, Intune, Defender XDR, email delivery/spam troubleshooting, and staging end-user computers
What We Do
ENVISION MORE Headquartered in Atlanta, Georgia, Moore Colson is one of the largest independent accounting and advisory firms in the United States. What began as a small business in the Southeast has become one of the largest independent accounting firms in the United States. Our organic growth throughout the past 40 years is a testament to our commitment to client success, embracing a forward-thinking approach that places us not just as advisors but as dedicated partners. THE MOORE COLSON DIFFERENCE Our non-book-of-business model pairs you with the right experts to drive success and innovation, whether you’re in construction, healthcare, technology, or any of the other industries we serve. Trust our dedicated teams to bring personalized industry-specific insights to your business. THE POWER OF AN INDEPENDENT FIRM Our clients value working directly with decision-makers who prioritize long-term relationships over short-term profits. Without pressure from outside investors, we remain focused solely on your success and what matters most to your business. GROW WITH US For 40 years, we’ve empowered businesses, individuals and our own team members to grow. Become a part of Moore Colson and open the door to countless opportunities for your personal and professional development. We foster a collaborative environment, empowering you to share your ideas and shape your career path. Contribute to meaningful projects that fuel your passion and leave a lasting impact on our firm and clients. RECOGNIZED WITH PRIDE We don’t do it for the awards, but we’re grateful to be acknowledged for our passion and dedication. • Accounting Today Top 15 Regional Leader (Southeast) • Atlanta Business Chronicle Top 20 Largest Accounting Firm • INSIDE Public Accounting Best of the Best Firm • INSIDE Public Accounting Top 200 Accounting Firm • USA Today America’s Most Recommended Tax and Accounting Firms
