Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel.
Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months.
THE ROLE
We’re looking for an IT Help Desk Specialist to support our IT operations.
Bring your sharp eye for detail and unmatched follow-through to our team as an IT Help Desk Specialist! You’ll be the go-to expert for remote hardware and software troubleshooting, keeping our team running smoothly no matter where they are. With your MacOS know-how—covering patching, updates, data encryption, and backup tools—you’ll tackle challenges head-on and keep systems secure and efficient. Your tech skills are matched only by your exceptional customer service, always going above and beyond to deliver an outstanding experience.
HOW YOU WILL MAKE AN IMPACT
Oversee the day-to-day operations of our IT infrastructure, including managing hardware, software, and networking systems.
Collaborate with cross-functional teams, including Engineering, Product, and Go To Market, to identify and address internal and customer-facing IT and information security needs and opportunities for improvement.
Provide technical support to employees, troubleshooting hardware and software issues promptly and effectively.
Execute IT projects, such as system upgrades, migrations, and implementations.
Install, configure, and update software applications and operating systems as needed.
Monitor system performance and security, implementing measures to safeguard against threats and vulnerabilities.
Develop and maintain documentation, including system configurations, troubleshooting procedures, and user guides.
Stay informed about emerging technologies and industry trends.
WHAT SKILLS YOU’LL NEED
2+ years of proven, progressive experience in IT, as a Specialist or other similar role.
Strong knowledge of IT systems and infrastructure, including hardware, software, and networking.
Strong knowledge of Apple MacBooks and macOS.
Proficiency in troubleshooting and resolving hardware and software issues.
Proficiency with Google Workspace, Slack, Asana, Intercom, and Salesforce.
Proficiency in MDM, SSO, and VPN.
Strong experience with the employee life cycle to ensure best-in-class onboarding and offboarding.
Excellent communication skills, with the ability to interact effectively with stakeholders at all levels.
Impeccable problem-solving skills and attention to detail.
Ability to work independently and collaboratively in a team environment.
BONUS IF YOU HAVE:
Startup company experience
E-commerce or SaaS company experience
Experience with Rippling and similar HRIS systems
Experience with the administration of Rippling, Ashby, Attention, Chili Piper, Okta/Auth0, and Planhat
Experience supporting SOC 2 Compliance policies and procedures
SALARY RANGE: $75,000 to $90,000 annual
TAPCART PERKS AND BENEFITS:
401(K) and stock options for all full-time employees
Affordable, high-quality medical insurance coverage
Dental and vision insurance coverage paid 100% for employees
Life and disability insurance coverage
Flexible PTO and Sick Time
11 paid company holidays
One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend
WHY JOIN TAPCART?
We are growing startup based in Santa Monica, CA 🏖. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skills and careers.
Read about our Series B fundraise for $50M in June 2021.
We raised our Series A for $10M in May 2020.
Check out what our customers are saying.
Learn more about who we are and what we offer on ourCareers page.
Recruitment Disclaimer:
Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not:
Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc.
Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart.
You may see all job vacancies on our official Tapcart channels:
Official Tapcart website, Careers page: https://www.tapcart.com/careers
Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/
Tapcart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tapcart and has not been reviewed or approved by Tapcart.
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Healthcare Strength — Tapcart is described as offering robust medical, dental, and vision coverage, including dental and vision coverage details for employees and dependents. Mental health support is also emphasized through an EAP, wellbeing resources, and medical plans that include mental health coverage with low out-of-pocket costs.
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Leave & Time Off Breadth — Time off is positioned as flexible, with a flexible/unlimited PTO approach and a set number of paid holidays each year. Paid time off is framed as supporting work-life balance, with additional company-designated downtime noted around late December.
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Equity Value & Accessibility — Equity grants or stock options are presented as broadly available to full-time employees, supporting shared upside. Additional stipends (home office and a recurring shopping stipend) add tangible, ongoing rewards beyond base pay.
Tapcart Insights
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What We Do
Tapcart is the ultimate low-code mobile commerce platform fueling the fastest-growing brands on Shopify. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue, and are the only platform backed by Shopify. Almost all e-commerce traffic comes from a mobile device; we turn these users into high retention growth for some of the largest brands, including Princess Polly, True Classic Tees, BÉIS, and many more.
Why Work With Us
Collaboration, growth, and craftsmanship are important to us. We constantly work to improve, whether it’s our product, operations, business, or our skills. We innovate and embrace creative solutions to complex challenges. At Tapcart, we create an environment where everyone can learn and grow.
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