IT Help Desk Specialist

More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision investigational cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives.

Summary:

We are seeking entry-level IT Help Desk Specialist(s) to join our dynamic team in Menlo Park, and Sacramento, CA. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The role will be, approximately, 80-90% operational support and 10-20% project work, and will report into our IT Manager. This is a ~3 month contract position with opportunity to convert to employee based on good performance and business need.

Responsibilities:

· Provide first-level support for IT-related issues via phone, email, or in-person.

· Troubleshoot and resolve hardware, software, and network problems.

· Install, configure, and maintain computer systems and peripherals.

· Assist with user account management and access control.

· Document and track support requests in the ticketing system.

· Collaborate with the IT team on various projects and initiatives.

· Educate users on best practices and provide training on IT systems.

Qualifications:

· High school diploma or equivalent; Associate or Bachelor's degree in IT or related field preferred.

· Basic understanding of computer hardware, software, and networking concepts.

· Strong problem-solving skills and attention to detail.

· Excellent communication and customer service skills.

· Ability to work independently and as part of a team.

· Willingness to learn and adapt to new technologies.

· A background in IT, cyber-security and life sciences would be a plus.

Who we are

We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them.

We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility.

We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo.

We maintain a start-up culture of camaraderie and leadership by example, regardless of title.

We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers.

To learn more: https://orcabio.com/join-our-team/

**all official communication will be from @orcabio.com; please beware of scams**

Notice to staffing firms

Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.