IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team.
This is a full-time position in our San Mateo, CA, headquarters office. The work schedule for this role is Monday-Friday in the office.
WHAT YOU'LL BE DOING- Provide advanced technical support and mentorship to help desk specialists
- Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
- Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
- Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
- Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems
- Enhance documentation for processes, training, and internal resources
- Contribute to the technology integration of mergers and acquisitions across several business units
- Bachelor’s degree in computer information systems or a related field
- 3-5 years of experience in help desk support
- Experience managing conference rooms and A/V equipment
- Excellent written and spoken communication skills
- Strong ability to prioritize tasks, use resources wisely, and drive process improvement
- Customer-centric attitude with a strong passion for helping others
- Passion for improving education through technology!
The base hourly rate for this full-time position is $28.00 to $33.00 per hour + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
Skills Required
- Bachelor's degree in computer information systems or a related field
- 3-5 years of experience in help desk support
- Experience managing conference rooms and A/V equipment
- Excellent written and spoken communication skills
- Ability to prioritize tasks, use resources wisely, and drive process improvement
- Customer-centric attitude and passion for helping others
- Passion for improving education through technology
IXL Learning Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IXL Learning and has not been reviewed or approved by IXL Learning.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with individual coverage described as strong on at least one plan. Options are presented alongside disability and life insurance.
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Retirement Support — A 401(k) with company match is part of the package, providing structured retirement savings support.
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Leave & Time Off Breadth — Paid time off, sick days, and paid parental leave are offered, with mentions of unlimited PTO for some roles and even sabbatical. Time away is generally workable when approved by managers.
IXL Learning Insights
What We Do
At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge. IXL’s award-winning personalized learning platform is used by more than 13 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And with over 100 billion questions asked and answered around the world, IXL is helping schools successfully use technology to improve teaching and learning. Studies have shown that IXL leads to higher test scores, predicts success, and benefits all students. Learn more about how IXL accelerates learning at: www.ixl.com/research IXL Learning’s other products include Rosetta Stone, the world’s leading language learning program; Vocabulary.com, the educational destination for improving literacy skills; Education.com, the most comprehensive library of learning activities for K-8 students; Wyzant, the nation’s largest tutoring network; and ABCya, the creator of over 300 educational computer games and apps for kids. Hear what our employees love about working at IXL: "At IXL, I take pride in knowing that the code we deliver helps educators and parents better understand how their children are learning. I love that my friends and family can understand the positive impact we have, whether or not they have any technical background. It's motivating to work on a team with supportive and highly capable coworkers who genuinely care about each other, the product, and our customers." - Adam Singer, Engineering Project Lead "I'm working with like-minded and different-minded peers to improve a part of our education system, something that I'm immensely invested in. Solving engineering challenges to continually improve our product, along with the people (and perks!) I encounter really keep me engaged in my work." - Jestin Ma, Software Engineer
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