At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Help Desk Specialist to join our UniQue team.
What will you be doing in this role?
- Being the contact point for users with IT-related requests or issues
- Identify, diagnose and resolve end user requests and incidents through tickets in Service Desk
- Log tickets for end users where the request is received via e-mail, phone, Teams or in person
- Work with third-party vendors to resolve incidents
- Manage user accounts, access and group membership over various systems
- Add to the knowledge base
- Document processes
- Manage hardware assets (receiving, handling, labelling, storing, imaging, enrolling, decommissioning) and the asset inventory
- Assist users in setting up meetings and video calls
Requirements
What will you be bringing to the team?
- 4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support role
- Strong knowledge of IT service management principles andITIL practices; ITIL certification is mandatory requirement
- Hands-on experience with Microsoft Azure and Microsoft 365 environments
- Practical experience with Microsoft Entra ID (Azure AD), including user account management, access permissions, and group membership
- Experience with Microsoft Intunefor device management, enrollment, configuration, and compliance
- Familiarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environments
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve end-user hardware and software issues
- Ability to create and maintain technical documentation, IT processes, and knowledge base articles
- Good communication and interpersonal skills, with a customer-focused approach to supporting end users
- Ability to work independently, prioritize multiple requests, and manage incidents according to agreed SLAs
- Excellent command of written and spoken English
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
Skills Required
- 4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support role
- ITIL certification
- Hands-on experience with Microsoft Azure and Microsoft 365 environments
- Practical experience with Microsoft Entra ID (Azure AD) including user account management and group membership
- Experience with Microsoft Intune for device management, enrollment, configuration, and compliance
- Familiarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environments
- Experience using a Service Desk/ticketing system to log, track, and resolve incidents
- Strong troubleshooting and problem-solving skills for end-user hardware and software issues
- Ability to create and maintain technical documentation, IT processes, and knowledge base articles
- Ability to manage hardware assets (receiving, handling, labeling, storing, imaging, enrolling, decommissioning) and maintain asset inventory
- Good communication and interpersonal skills with a customer-focused approach
- Ability to work independently, prioritize multiple requests, and manage incidents according to SLAs
- Excellent command of written and spoken English
What We Do
Uni Systems, a member of Quest Group, has been a reliable ICT partner to companies and organizations in the European market for over 60 years. We are the first IT company founded in Greece, in 1964, and we have been supporting our clients ever since. Trusting customers, extensive solutions offering, strong partnerships and experienced people, those are the main grounds for Uni Systems’ rapid expansion of operations across geographies and industries. With more than 1450 specialized ICT professionals, established presence in more than 20 countries, and branches and subsidiaries in the heart of the European Union (Athens, Barcelona, Brussels, Bucharest, Luxembourg and Milan), we are effectively addressing the needs of European and International organizations and institutions and delivering value-added integrated solutions to our customers. Through our strong industrial vertical expertise, supported by the range of our horizontal solutions, we hold a substantial and successful track record in the delivery and implementation of large-scale, mission-critical projects in the sectors of Banking & Finance, Enterprise & Utilities, Government, and Telecommunications, as well as in EU Institutions and Agencies. Participations in real commercial implementations of best practices (i.e. ITIL, RUP, PRINCE2, PMI), has provided our people with significant experience, unique know-how and proven capability in designing, implementing and successfully supporting complex ICT projects, through a range of solutions and business areas. At Uni Systems, we support innovation, and we have been investing in the European and National research ecosystem. Our Research and Innovation (RDI) department has been successfully bidding and winning a series of research programs in promising technological areas, such as 5G, AI in Health, and Blockchain in Governance. Enabling our clients' digital transformation journey is our passion and we remain strongly committed to it.
