Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:
- Staff Augmentation
- Lifecycle IT solutions
- Application Development & Support
- Outsourced Testing
- Mobile Development and Test Automation
Job Title: IT Help Desk Coordinator
Location: San Bruno, CA
Duration: 3+ Months Contract
Job Description:
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate's degree and 3-5 years of experience.
• This is a phone support position. - At least 3 years of Windows/Mac support in an enterprise environment
• Proficient in supporting Outlook, Microsoft Office Suite, Cisco VPN, WebEx.
• Linux knowledge is a plus
• Casper knowledge is a plus
• Must be proficient to support end users on the phone
• Good communication skills
• Good customer service
• Additional tasks assigned by manager
Top Skills
What We Do
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Pyramid Consulting’s award-winning family of brands – Pyramid Talent, Celsior, and GenSpark– operate together to deliver seamless and integrated solutions which benefit our clients and the consultants who serve them. Through the ‘intentionally inclusive’ recruitment of uniquely qualified candidates and teams; the training and upskilling of recent college graduates and organizational talent; and the customized development and management of innovative technology solutions and teams, Pyramid Consulting proves its lasting commitment to the sustainable growth and success of its consultants and clients. Founded in 1996 and headquartered in Atlanta, Pyramid Consulting serves over 125 Fortune 500 companies across most industries with more than 6500 consultants in 25 countries.
