IT Help Desk Coordinator

Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information.

What you do at Avant:

• Serve as the initial point of contact for IT support inquiries via Jira and internal communication channels.

• Install, configure, and troubleshoot hardware and software issues.

• Develop, document, and maintain support-related policies and procedures.

• Manage asset tagging and maintain accurate records in inventory management software.

• Perform imaging and re-imaging of laptops and desktop systems.

• Provide user access management, including provisioning and deprovisioning of accounts across various systems and applications.

• Execute additional IT support tasks and projects as assigned by management.

• Flexibility to accommodate varying schedules, including the availability to work overtime as required.

Why you are a fit for Avant:

• Minimum of one year hands-on technical support experience.

• Basic understanding of networking principles.

• Excellent communication and interpersonal skills.

• Proven ability to work independently without direct supervision.

• Physical capability to lift and carry equipment weighing up to 50 lbs.

• Experience with Identity and Access Management (IAM) tools.

• Extensive experience troubleshooting hardware and software.

• Proficiency with both Windows and MacOS operating systems.

• Familiarity with IT inventory management practices and organizational methods.

• Prior experience with Google Admin and GSuite application administration preferred.

This role is based on our downtown Chicago Office, located in the Merchandise Mart. We highly value collaboration and our hybrid schedule (M, T, Th in-office) enables flexibility to balance work and individual priorities.

Compensation Range:

The base salary range for this job is USD $55,000 - USD $67,000/ Year

Employees new to Avant typically come in below the midpoint of the pay range. The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities. 

[If an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]

This role is eligible for additional incentives, including an annual bonus. These rewards are allocated based on level, impact and performance in the role.

Our benefits include:

• Choice of great Medical, Dental, and Vision Insurance Plan options

• 401(k) match

• Flexible Time Off

• Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)

• Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program 

• Lunch Allowance (Fooda) and In-office Snacks

• Summer Fridays 

• Fun In-Office and Virtual Social Events

• And who doesn’t love the swag

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.