IT Help Desk (25177)

The IT Specialist’s role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required. 
 
Responsibilities 

• Provide end user support for all phones, computers, conferencing equipment, and related hardware. 

• Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status. 

• Aid in managing servers, including, but not limited to, e-mail, print, database, RDS, IIS, and backup servers and their associated operating systems and software in an ESXi environment. 

• Aid in the installation, configuration, maintenance, and troubleshooting of server hardware and software. 

• Document job functions and procedures as necessary. 

Education/Experience/Certifications 

• Associate degree or equivalent combination of education and experience.  

• A+ is desirable. 

Abilities/Key Competencies/Skills 

• Ability to travel between locations. 

• Operate with a customer service approach. 

• Demonstrate sound troubleshooting methodology and problem solving. 

• Demonstrate quality management in the performance of duties. 

• Demonstrate the ability to handle multiple tasks simultaneously. 

• Effective oral and written communication skills. 

• Ability to work as a team member as well as independently. 

• Demonstrate appropriate time management and project planning skills. 

• Seek self-development and learning opportunities. 

• Strong knowledge of commonly used concepts, practices, and procedures within the field. 

• Knowledge of Microsoft Windows Server 2008 R2/2012 R2/2016/2019 operating systems 

• Knowledge of Windows 10/11 operating systems 

• Understanding of basic networking. 

• Experience, and understanding of Microsoft SQL, Exchange, IIS, VOiP  

• Fortigate/Sonicwall, O365 technologies is desirable. 

• Understanding, of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable. 

Harris Feeding Company is an Equal Opportunity Employer. Candidates are evaluated and selected based on their qualifications for the job in question. We do not base our employment decisions on employee's or applicant's citizenship, race, age, color, sex, religion, natural origin, sexual orientation, handicap, or disability, marital status, veteran status, reproductive health decision making, or any other basis prohibited by local, state, or federal law. 

Education/Experience/Certifications

• Associates Degree or equivalent combination of education and experience.
• A+ is desirable.

Abilities/Key Competencies/Skills

• Ability to travel between location.
• Operate with a customer service approach.
• Demonstrate sound troubleshooting methodology and problem solving.
• Demonstrate quality management in the performance of duties.
• Demonstrate the ability to handle multiple tasks simultaneously.
• Effective oral and written communication skills.
• Ability to work as a team mentor as well as independently.
• Demonstrate appropriate time management and project planning skills.
• Seek self-development and learning opportunities.
• Strong knowledge of commonly used concepts, practices, and procedures within the field.
• Knowledge of Microsoft Windows Server 2008 R2/2012 R2/2016, R2/2019,R2/2022 operating systems and understanding the fundamentals of the first 3 layers of OSI.
• Experience and understanding of Microsoft SQL, Exchange, IIS, Shoretel, Fortigate, Sonicwall  and O365 technologies is desirable.
• Understanding of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable.

Harris Feeding Company is an Equal Opportunity Employer. Candidates are evaluated and selected based on their qualifications for the job in question. We do not base our employment decisions on employee's or applicant's citizenship, race, age, color, sex, religion, natural origin, sexual orientation, handicap, or disability, marital status, veteran status, reproductive health decision-making, or any other basis prohibited by local, state, or federal law.