The IT Generalist is a versatile and proactive team member who supports daily technical operations and contributes to long-term technology planning. Responsibilities include hardware support (laptops, scanners, printers), Microsoft 365 and SharePoint administration, basic network support including switches, documentation of IT procedures, asset inventory management, and coordination with cloud service providers. The ideal candidate is a resourceful problem-solver with strong customer service skills and a passion for learning and enhancing team workflows.
Essential functions:
• Provide hands-on technical support for hardware, software, and network issues, including workstation setup and configuration.
• Manage user accounts, permissions, and access controls in Active Directory and related systems.
• Administer and optimize Microsoft 365 tools such as Teams, OneDrive, Outlook, and SharePoint, and assist departments in using SharePoint for document management.
• Deliver training and guidance on collaboration tools and file organization best practices.
• Serve as a liaison with external vendors for hardware and software procurement and support.
• Create and maintain IT documentation including procedures, troubleshooting guides, and onboarding materials.
• Support system backups, disaster recovery planning, and data integrity checks.
• Ensure compliance with internal IT policies, security protocols, and data protection regulations.
• Identify opportunities to improve workflows and reduce operational friction.
• Research and test new tools or solutions aligned with firm goals, including evaluating cloud provider and vendor services and recommending future needs.
• Participate in strategic planning and contribute to technology roadmaps and IT projects such as upgrades, migrations, and deployments.
Required Skills and Abilities:
• Experience with SharePoint as a document management system
• Proficiency in troubleshooting hardware (laptops, scanners, printers), software, and basic network issues including switches
• Working knowledge of Microsoft 365 tools (Teams, OneDrive, Outlook, SharePoint)
• Experience with Active Directory for managing user accounts and permissions
• Ability to document IT procedures and create onboarding/troubleshooting guides
• Strong customer service and communication skills
• Asset inventory management and data integrity checks
• Understanding of IT security protocols and compliance standards
• Ability to support system backups and disaster recovery planning
• Capacity to research and evaluate new tools and vendor services
• Collaborative and proactive problem-solving mindset
• Understanding of IT security protocols and compliance standards
• Capacity to research and evaluate new tools and vendor services
• Ability to support system backups and disaster recovery planning
• Collaborative mindset with a proactive approach to problem-solving
Required education and experience
• Associate degree in Information Technology, Computer Science, or a related field
• Minimum 2 years of experience in IT support or systems administration
Preferred education and experience
• Bachelor’s degree in a related field
• 3–5 years of experience in a multi-functional IT role
Certifications such as:
o CompTIA A+ or Network+
o Microsoft 365 Fundamentals or equivalent
o ITIL Foundation
• Experience using SharePoint as a document management system
• Familiarity with cloud service provider coordination and evaluation
• Exposure to IT project work (e.g., upgrades, migrations, deployments)
• Strategic planning and technology roadmap development
• Ability to train and support non-technical users
• Basic scripting knowledge (e.g., PowerShell)
Top Skills
What We Do
We are not your average tax firm. Byrne|Zizzi CPA provides more than a "tax-season" service. We strive to be a relationship-focused, innovative tax firm with a focus on enabling clients to plan for the future.
Byrne|Zizzi CPA is set apart by our dedication to building relationships with our client's professional advisors, from attorneys to investment advisors, to arrive at the best, holistic approach to money management. Our accountants pride themselves on maintaining relationships with clients throughout the year. They take an active role in advising on personal and business finances between tax seasons, keeping the books straight and the final filing process simple.
