About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.
As IT Generalist, You Will…
Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
Ensure workstations are functional (computer hardware peripherals/components)
Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
Verify application results, conduct system audits
Be accountable for tracking and organization of physical hardware and other IT assets
Develop and manage organizational and IT standards
Maintain cleanliness and organization of the IT department and stations
Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
Provide generalized IT support as required
Interpret service delivery key metrics to problem solve
Complete projects by coordinating resources and timetables with others
Verify application results by conducting system audits of technologies implemented
Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
Maintain quality service by establishing and enforcing organization standards
Provide support for the entire IT department and company as needed
As IT Generalist, You Have…
A high school diploma or equivalent required
Post-secondary or completion of post-secondary schooling preferred
Previous experience with ChromeOS devices is preferred
Adaptability to learn a variety of software programs
The ability to multitask and self-manage your work day is crucial
Ability to work in a fast paced and time sensitive environment
Excellent time and project management skills
Strong customer relations & presentation skills
Excellent communication and presentation skills, with a strong attention to detail
Strong analytical and customer service skills, and ability to work independently and as part of a team
A highly resourceful, proactive, and reliable attitude
Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as an IT Generalist…
- Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
- Amazing career growth opportunities
Skills Required
- High school diploma or equivalent
- Post-secondary education or completion of post-secondary schooling
- Ability to learn a variety of software programs
- Ability to multitask and self-manage the workday
- Ability to work in a fast-paced and time-sensitive environment
- Excellent time and project management skills
- Strong customer relations and presentation skills
- Excellent communication and presentation skills
- Strong attention to detail
- Strong analytical and customer service skills
- Ability to work independently and as part of a team
- Resourceful, proactive, and reliable attitude
- Ability to interact effectively with employees at all organizational levels and diverse backgrounds
- Previous experience with ChromeOS devices
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
