IT Functional Manager, Product Experience

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet

Delta Faucet is seeking a functional manager in product marketing technology for our Channel & Experience function housed within Information Technology with a proven track record of leading engagements to build, deliver, and support digital marketing and content platforms.  You will direct the functional activities, analysis, and re-design of functional requirements in the identified solutions space, while aligning to the overall Information Technology (IT) strategy.

This role will focus on the following product marketing functions and supporting technologies: product experience marketing, digital asset management, syndication and digital shelf analytics. As a functional consultant you will strive to become a trusted advisor for your stakeholders, solving for complex challenges while supporting functional goals and processes. In addition, you will work with other IT teams to achieve desired outcomes. Finally, you will govern platforms and services for your respective Delta partners including brand and channel marketing.

Responsibilities

Business Partner Engagement

• Develop strong partnering relationships within the Company’s Brands and Channels, providing consultancy on business process and solutions
• Support strategic priorities and goals as well as contribute to the development of roadmaps in support of team goals
• Assist in crafting Business Cases to identify projects to add to the IT Portfolio
• Collaborate closely with cross-functional teams (digital experience, product, business intelligence, creative) for alignment
• Collaborate with the Product and Customer Data teams to develop shared processes, roadmaps and ways of working
• Enable eCommerce and digital channel experiences by delivering scalable product data solutions that support online merchandising, syndication, and customer-facing platforms.

Solutions Design & Delivery

• Maintain an understanding of broad trends in the technology landscape and apply them to our goals
• Participate in overall business solutions designs including reengineering business processes, organization, and application architecture
• Partner with architecture teams to deliver end-to-end integration of product data across PIM, DAM, ERP, and downstream systems (e.g., eCommerce, web, and partner channels)
• Ensure that the projects aligned to the strategic roadmap for this business area are delivered with quality, timeliness, and cost-effectiveness
• Act as Project Coordinator for smaller Information Technology projects while ensuring your project portfolio is successfully executed, in regard to scope, budget, and timeliness of solution delivery
• Contribute to the roadmap, development and maintenance of the enterprise product data technology stack

Solutions Support

• Help manage support resources (internal and external) for a timely resolution of support issues
• Drive critical incidents in area of responsibility to completion
• Assist with the resolution of complex problems that cannot be resolved by business users
• Partner with Solution Sustainment to seek opportunities to improve enterprise data management needs are being met
• Accountable for the day-to-day operations of the product data platforms supported by IT standard operating and support processes
• Accountable for performance and uptime of the solution as measured by department KPIs

Qualifications

• Bachelor's degree and 5+ years’ experience in crafting, delivering, and developing technical solutions to support business process and organization change
• Demonstrable experience in developing professional business relationships and cultivating these relationships to drive value centric initiatives
• Experience managing (PIM) product information management systems such as InRiver, Stibo, Salsify - including automated workflows
• Data modeling and governance
• Syndication and Digital Shelf Analytics and AI in the product space
• Experience managing (DAM) digital asset management systems such as Bynder
• Demonstrated ability to leverage generative AI across varying toolsets to increase efficiencies while maintaining brand, privacy and governance standards.
• Creative and critical thinking, problem solving, business case development and achievement
• Experience working with external partners, including agencies and contractors
• Shown ability to implement new standards and processes
• Excellent written and verbal communication skills with the ability to understand technical information and translate that information to users
• Executes responsibilities with limited oversight required

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish