Plan, coordinates and directs our computer systems (information systems) and related activities,
helps determine the organization’s information technology goal’s/objectives, helps develop, implements, and manages the
organizations information plan; and identifies and recommends the appropriate technologies needed to meet the goals of
- Additionally, manage the ERP software that integrates financials, supply chain, operations, reporting, manufacturing,
and human resource activities.
- Mission: To support DOD and emerging markets with engineering, manufacturing and MRO solutions.
- Vision: Technologies and solutions yet to be imagined.
- Core Values: Integrity, Teamwork and Excellence.
Requires a willingness to work outside of normal business hours to meet deadlines, if necessary. Must be able to communicate in the English Language.
Responsibilities:
- Review diagnostics and assess the functionality and efficiency of systems
- Implement security measures
- Monitor security certificates and company compliance of requirements
- Offer technical support to company staff and troubleshoot computer problems
- Anticipate and report the cost of replacing or updating computer items
- Troubleshoot and resolve hardware, connection, printer and software issues reported
- Update network applications as required
- Maintain daily backup and storage
- Assist in the development of training coursework and materials
- Maintain and expand knowledge base in area of expertise
- Comply with continuing education requirements
- Perform routine server monitoring and performance benchmarking
- Complete special projects as requested
- Ensure the safety and security of the organization’s IT network and electronic documents
- Perform cost/benefit analyses of IT projects, prepare and present analyses (i.e., justify spending) to the
organization’s top management.
- Continue to learn about new technologies and look for ways to implement them within the organization
- Negotiate with technology vendors, contractors to obtain the highest possible level of services for the organization
- Implement and maintain CMMC requirements as determined by the U.S. federal government.
- Maintain ERP system, search out ERP solutions and oversee implementations and training.
- Other duties as assigned
Reporting Relationships:
- Reports to the Chief Financial Officer with additional reporting to Chief Executive Officer, President, and Chief Operating Officer.
Responsible for installing and maintaining computer hardware, software and networks.
Employee Job Description
Job Requirements: Education and Training:
Bachelor’s degree in a technical discipline, such as computer science, information technology or computer engineering or equivalent experience.
Technical Requirements:
- Three to Five years’ in information technology or computer engineering
- Three to Five years’ in manufacturing environment preferred
- Working knowledge of relevant operating systems, software and programming
- Excellent problem-solving and critical thinking skills
- Strong attention to detail
- Good organization, time management and prioritization
- Efficient troubleshooting abilities
- Effective communication skills, including speaking, writing and active listening
- Great customer service and interpersonal skills
- Data analysis
- Database management experience
- Deltek Costpoint knowledge preferred
- CMMC knowledge a plus
Skills Required
- Bachelor's degree in computer science, information technology, computer engineering or equivalent experience
- 3-5 years experience in information technology or computer engineering
- Willingness to work outside normal business hours when necessary
- Ability to communicate in English
- ERP system administration/management experience
- Working knowledge of operating systems, software, and programming
- Database management experience
- Data analysis skills
- Troubleshooting hardware, network, printer, and software issues
- Server monitoring, performance benchmarking, backup and storage management
- Implementing and monitoring security measures and certificates
- Excellent problem-solving, critical thinking, attention to detail, organization, time management, and communication skills
- Customer service and interpersonal skills
- Experience in a manufacturing environment
- Deltek Costpoint knowledge
- CMMC knowledge
What We Do
Pivotal Solutions is a national staffing and consulting firm founded in 2002 that specializes in matching job seekers and companies for roles in IT & Technology and Accounting & Finance. They offer a variety of staffing solutions, including Direct Hire and Contract-to-Hire placements, serving a diverse client base that ranges from innovative startups to Fortune 500 companies across the United States.








