IT Engineer

IT Engineer | IT Operations

We’re looking for a talented IT Engineer with an “automation first” mindset to help provide end-to-end support to our users while assisting in bringing technical innovation and process improvement to all areas of our technology.
Candidates must reside in or near Austin, TX, and should be prepared to provide in-office support as needed.

What That Means

In Peddle IT, we are passionate about creating a “comfortable” user experience during every IT interaction. We are all excited and energized when partnering with fellow Peddlers to resolve technical issues, seek out new solutions, or pursue greater process efficiency. From password resets to new platform introduction, we are all “hands-on”, regardless of title.

You will play a key role on our Information Technology team and in determining its future. Reporting to the IT Operations Manager, you will have a broad scope of responsibility in most areas of IT: User Support, Machine Management, Identity and Access Management, Security, Scripting, Web-based services, Technical Documentation. 

Your primary focus areas will be: 

• First and foremost - Creating an amazing support experience for each of our users
• Identity and Access Management - Performing onboarding, offboarding, title changes, permissions audits
• Automation of any and all repetitive tasks
• Building clear and concise technical documentation
  

What You’ll Need

• A proactive approach to seeking out and solving problems
• A scrupulous, yet adaptable mindset
• An openness to giving and receiving feedback on a real-time basis
• 2+ years of general Information Technology experience
• 1+ years of experience in the onboarding, offboarding, and title management process
• Experience administering GSuite / Google Workspace and Okta
• Demonstrable experience in troubleshooting MacOS and Windows 10 issues
• Demonstrable experience in the administration of one or more of the following: Salesforce, the Atlassian Suite (Jira, Confluence), AWS, Tray.io, and Airtable
• Candidates must reside in Austin or nearby areas and be available for on-site support as needed (1 day on site per week and / or as needed).

What You’ll Get

• Access to robust health, vision, dental, and life insurance plans
• Employer matching 401(k) plan
• Profit-sharing plan
• Generous PTO (Paid Time Off)
• Tuition reimbursement
• Donation matching program
• Paid maternity/paternity leave
• Remote work opportunities
• Fitness Reimbursement program
• Company paid weekly lunches
• Student loan assistance
• Employee recognition programs
  

Who We Are

Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks. We don’t just see busted windshields and broken tail lights, we see road trip warriors, glory days and a vehicle with a story to tell.

No matter how used or beat up, we’ll buy it. And we make the process easy and enjoyable because that’s what a modern business should do. We’re people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.