IT Engineer

About the role:

TFH is undergoing a hyper growth phase which enabled IT to accommodate the challenges coming with it. Our operations principles are based on the around-the-clock global support for our internal and external stakeholders. Our current team members right now are based in Germany and the US but the company footprint is spread across the entire globe. 

Specifically, the IT Engineer oversees core IT operations tasks and leads team-related projects. This role requires a blend of technical expertise, strategic planning, and project management skills to ensure that IT projects are delivered efficiently and are executed on time and within scope. The right IT profile needs to be capable of managing both operational tasks and project initiatives, driving continuous improvement in IT service delivery.

This opportunity would be with Tools for Humanity.

Location: San Francisco

Operations Management:

• IT Infrastructure Management: Oversee core operations tasks of IT systems, networks, and applications to ensure optimal performance and create proper visibility across our team.
• Process Optimization: Identify opportunities for process improvements and implement changes to enhance efficiency and productivity.
• Vendor Management: Work alongside the IT Manager to build relationships with external vendors and service providers, ensuring that services meet our growth and IT standards.
• Incident Management: Response to IT incidents and outages, ensuring proper documentation of the issue.
• Compliance and Security: Work with the team to build processes that comply with industry standards, legal requirements, and organizational policies, including data protection and cybersecurity measures.
• Training and Development: Provide training and support to IT staff and end-users to improve the adoption and effective use of IT systems.
• Executive Support: Responsible for Exec support and outlining improvements for the impacted users. 
• Hands-on support: Internal IT tasks to help the team overcome ad-hoc requests and pending IT tickets in Jira or SaaS management tool.

Project Management:

• Project Planning and Execution: Develop and manage project plans, including scope, schedule, budget, resources, and risks.
• Oversee our internal team projects and tasks progress using Linear and continuous follow-up until proper resolution 
• Stakeholder Management: Collaborate with stakeholders to define IT project requirements, set expectations, and communicate continuously progress.
• Team Coordination: Collaborate on cross-functional team projects where IT is required for the development of the projects.
• Budget Management: Work with the IT Manager on defining the IT budgets and ensuring proper IT SaaS renewal process
• Reporting: Provide regular updates to the IT Manager on project status, challenges, and outcomes. Prepare slide decks for highlighting the IT projects within the Security team or company-wide if necessary

Skills: 

• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Fully Proficient in project management tools (JIRA, Linear,Notion).
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Very Result-oriented and strong multi-tasking skills 
• Solid strategic mindset 

What we offer: 

• An open and collaborative office space in downtown SF
• Unlimited PTO
• Monthly Phone Reimbursement or a company device
• Daily DoorDash credit for in-office meals
• Top-tier medical, dental, vision insurance
• 401k + employer match program

By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR.

Pay transparency statement (for CA and NY based roles):

The reasonably estimated salary for this role at TFH ranges from $130k - 160k plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition,  TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!