Help keep Tropic’s IT secure and running smoothly for the teams who rely on it every day.
Job Purpose
We are seeking an IT Engineer who will be vital to overseeing and enhancing the IT systems, databases and infrastructure at Tropic Biosciences’ Norwich, UK site. This will be an on-site role. Reporting directly to the Senior IT Manager, you will ensure Tropic’s technological environment remains secure, efficient, and reliable.
Responsibilities include system administration, user support, vendor management and driving improvements in IT operations. Providing second-line IT support, you will work closely with internal teams and external partners to deliver effective technological solutions.
Responsibilities
Databases
- Coordinate communications between internal stakeholders and external developers to ensure effective management of LIMS development.
- Carry out the administration of our Power Platform & Microsoft 365.
- Support troubleshooting and testing development of our systems.
Systems / Infrastructure
- Support with the management of external IT / data security service providers to ensure that our systems are as secure as possible.
- Support with business-critical IT tasks and systems.
- Maintain internal IT hardware requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones and software / security updates.
- Work with external support providers to maintain internet, intranet, LANs, WANs, etc. and ensure server administration tasks are completed effectively and efficiently.
- Provide second-line IT support, taking on more complex issues passed on by first-line support.
- Troubleshoot and resolve more complex IT issues, escalating to designated third-party service providers where needed.
- Implement processes, procedures, and systems to bring improvements to the workplace.
- Support web developers and other service providers to ensure our web domains are secure, maintained effectively and provide up-to-date information about Tropic.
Miscellaneous
- To carry out other duties appropriate to the nature and grade of the post, as directed by the line manager.
Requirements
Essential
- Proven experience supporting, maintaining and configuring a wide range of devices.
- Strong, hands-on experience as a Microsoft 365 administrator, including Exchange Online, Entra ID (users, groups, licensing, conditional access), SharePoint, Teams and Intune.
- Experience with Microsoft Power Platform & Power BI.
- Good experience in second-line IT support.
Desirable
- Experience with LANs, WANs & Internet Technologies.
- Experience with Asset Management.
- Good level of scripting/coding knowledge of Power Fx, Python, JavaScript or C++.
- Exposure to process mapping and Microsoft 365 database architecture (e.g. Dataverse).
- Highly organised with good communication and negotiation skills.
- Good understanding of PC hardware set-up and configuration.
- Some understanding of non-Windows operating systems e.g. Linux / iOS.
- Some knowledge of the bioscience community.
About Us
Tropic is one of the world’s leading agricultural gene-editing companies. Our team is dedicated to the development and commercialization of high-performing varieties of tropical crops to provide significant benefits to growers, processors and consumers globally, tackling real-world problems around food security and sustainability.
Our vision is to become a leading seed business with significant ownership of its products from the laboratory to the field, while maintaining constructive relationships with growers and consumers based on transparency and trust.
Why Join Tropic?
- Diverse workforce operating in a dynamic working environment
- Excellent learning and career development opportunities
- Social events throughout the year
- Competitive compensation and benefits
Further Information
- Job Location – Norwich UK (On-Site)
- Time Requirement – Full Time
- Contract – Permanent
If you are looking to work in a dynamic company, striving towards a real-world impact, then consider joining our team and apply here!
Skills Required
- Proven experience supporting, maintaining, and configuring a wide range of devices
- Hands-on experience administering Microsoft 365, including Exchange Online, Entra ID, SharePoint, Teams, and Intune
- Experience with Microsoft Power Platform and Power BI
- Good experience providing second-line IT support
- Experience with LANs, WANs, and internet technologies
- Experience with asset management
- Scripting or coding knowledge of Power Fx, Python, JavaScript, or C++
- Exposure to process mapping and Microsoft 365 database architecture, such as Dataverse
- Strong organizational, communication, and negotiation skills
- Understanding of PC hardware setup and configuration
- Understanding of non-Windows operating systems, such as Linux or iOS
- Knowledge of the bioscience community
What We Do
We use cutting-edge gene editing techniques to develop healthier, hardier and more sustainable crop varieties that flourish even in the face of climate change so local growing communities can thrive, and we can sustain the world’s food supply
