Role Purpose:
The IT Engineer serves as a remote support expert for global requests This role is the local go-to person for all IT and facilities matters, including coordination with different departments for IT support.
Role Value:
The IT Engineer is impactful at Jumio because of Global IT’s Mission to empower employees to do their very best work. The IT Engineer is both a remote support expert and a local go-to person for IT facilities.
Responsibilities:
- Resolve global IT tickets across Tier 1, Tier 2
- Active Directory, Azure Cloud Ops, and AWS admin
- Endpoint management using JAMF for Mac, InTune for Windows,
- Okta admin for SSO and MFA
- Google Workspace and Slack app admin
- Atlassian (JIRA and Confluence) duties as assigned
- Documentation of SOPs and workflows and keeping knowledge up to date in Confluence and Google Docs
- Manage onsite IT inventory (laptops, peripherals, security, tracking)
- Handle warranty repairs & vendor coordination
- Provision new devices (setup, configuration, deployment)
- Manage asset collection for exit cases and perform secure data wiping
- Provide remote IT support
- Act as POC for internet/network issues; coordinate with vendor
- This role will be required to be in the Vienna office 3 days a week, with travel to the London office when required.
- Duties as assigned
Experience and Qualifications:
- Bachelor’s degree or equivalent experience
- At least 3+ years experience in IT
- Core Technical skills: troubleshooting systems, IT hardware, SaaS / Cloud environments, installed software
- Relevant tools: Google Workspace, Slack, JIRA, Confluence, Active
- Directory, JAMF, InTune, Azure Cloud, AWS Cloud, OKTA
- Communication skills: must have a can-do attitude, hands on, action oriented, and delivery focused. Written and verbal communication skills are key.
Compensation:
We offer an annual full-time salary (38.5 hr week) of min 57,000 EUR gross, with a possible overpayment depending on qualifications and experience.
Example Objectives
- Reduce MTTR for IT tickets
- Increase internal customer satisfaction
- Assess, organize, and contribute to documentation
Progression:
Jumio uses online training tools that include course and may include webinars or other programs. As an IT professional your career is yours, and Jumio will aid in your development.
Jumio Values:
IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation
Equal Opportunities:
Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.
About Jumio:
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.
Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Applicant Data Privacy
We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected].
Skills Required
- Bachelor's degree or equivalent experience
- At least 3 years of IT experience
- Experience troubleshooting systems, IT hardware, SaaS environments, cloud environments, and installed software
- Experience with Google Workspace, Slack, Jira, Confluence, Active Directory, JAMF, Intune, Azure Cloud, AWS Cloud, and Okta
- Strong written and verbal communication skills
- Can-do, hands-on, action-oriented, and delivery-focused approach
What We Do
Jumio helps you know, then trust your customers online. From account opening to ongoing monitoring, the Jumio KYX Platform provides advanced identity proofing, risk assessment and compliance solutions to accurately establish, maintain and reassert trust. Leveraging advanced technology including automation, biometrics, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps organizations fight fraud and financial crime, onboard good customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions. Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe, Asia Pacific and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners. For more information, please visit jumio.com.
Why Work With Us
Our IDEAL values of Integrity, Diversity, Empowerment, Accountability and Leading Innovation are the compass setting for our culture. Along with our clear and positive purpose of eliminating fraud our values help to bring together a hugely diverse and globally distributed team to work as #onejumio.
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