IT Engineer- Brazil

What you'll be doing

• Provide technical assistance, advice, and training to users, resolve issues at the tier one level, and escalate issues to the appropriate escalation team
• Install, configure, and provision computer hardware, software, and peripherals
• Oversee deployment and maintenance of IT systems, ensuring optimal and reliable operations
• Manage and maintain company IT assets and systemic inventory
• To be a liaison for the compliance with statutory requirements imposed by Data Protection Act
• Develop the completion of data protection documentation using the Data Capability Assurance framework
• Empower and support buisness groups demonstrating their compliance during audits
• Administer corporate telecom/network systems, including topology, configuration, design, and security
• Research and recommend technologies and best practices approaches for our environment
• Assist with Global IT and Security projects
• Maintain essential IT operations, including operating systems, security tools, VPN gateways, email systems, laptops, desktops, software, and hardware
• Procure and manage devices, including laptops and other IT assets
• Handle IT asset allocations at the time of joinings and exits, both virtually and in-person
• Create, manage, and deactivate email IDs, user accounts, Office Automation and Security tools
• Monitor system performance and troubleshoot hardware and software issues
• Lead IT helpdesk to support employees, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions
• Maintain, repair, and upgrade systems and processes, including hardware and software programs

What you'll bring

• Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field
• 5+ years of relevant experience in IT systems, network administration, and related technologies
• Proficiency with firewalls, SDN, and network routing
• Advanced knowledge of network technology and security principles
• Advanced knowledge of SSO, MDM, and system provisioning in Windows, Mac, and Linux systems
• Advanced knowledge in managing cloud IT services and security.
• Understanding and knowledge of the Data Protection Acts
• Articulate complex data law requirements in clear and user-friendly way/format
• Strong knowledge of systems and networking, and the ability to effectively use computerised solutions
• Working knowledge of Windows, Linux, and Mac operating systems
• Solid knowledge of best practices in IT administration, system vulnerabilities, and security
• Ability to think critically, analyse root causes, diagnose problems, and provide solutions
• Excellent written and verbal communication skills in English
• Ability to work independently and take end-to-end accountability for employee IT issues
• Should be flexible with work from office (Sao Paulo, Brazil)