IT End User Computing Engineer

Are you interested in how payments work? Do you want to be part of a leading global organization, delivering payment solutions to banks all over the world?

At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

What you will be doing:

• Provide daily End User Computing (EUC) Support for Poznan staff,
• Build a good customer relationship and trust,
• Contribute to Corporate IT initiatives and projects under EUC,
• Point of contact for all IT-related issues or requests (1st PoC being the Employee Support Helpdesk),
• End User environment communications and training,
• Create/Update documentation related to end users (e.g. Welcome email, joiner/leaver checklists),
• Maintain Legal Hold tracking.

What you bring:

Good understanding, knowledge, and experience in areas of:

Desktops and Laptops:

• Deploy Windows image, Configure, Deliver, and Dispose,
• Support and Repair (liaise with vendor for hardware repair),
• Hardware assets management through maintaining accurate inventory,
• Manage assets life cycle.

Applications:

• Install End User software (licensing validity and availability checks),
• Deployment of new applications (and/or upgrades) and follow-up,
• Review Unauthorized and End of Life Software and remediate.

Logical Security and Compliance:

• Microsoft Windows patching (Desktop OS),
• Non-Windows Desktop OS patching (e.g. Mac OS),
• Applications patching and upgrades (e.g. Java, Adobe Flash),
• Review Encryption and Security Endpoint controls and remediate as appropriate,
• Administrative Privileges Management (Beyond Trust administration),
• Manage RMIS and vulnerabilities for laptops and workstations.

Network and Telecom:

• Switch access VLAN assignment (if not automatic),
• Wireless access support,
• Video Conferencing System support,
• Meeting Room Health Check,
• Mobile phone support.

What we offer:

• Working in an innovative and flexible environment within an established global company,
• Comprehensive onboarding process,
• Convenient office location (Poznań, Przemysłowa Street),
• Flexible working hours and a good work-life balance,
• Contract of employment,
• Competitive salary including private health insurance for employees and their families, group life insurance, pension plan of 5%,
• Language courses within working hours.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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