IT Director, End User Services - Thailand

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Key Responsibilities

End User Services Leadership

• Serve as a global ambassador for End User Services within the Thailand site—owning the local user experience and ensuring consistency with enterprise standards.
• Implement and oversee ITIL-aligned processes (incident, change, problem, asset management) with an emphasis on continuous improvement and automation.
• Collaborate across IT towers to drive adoption of self-service tools, automation, and global support models that elevate the employee experience.
• Lead local implementation of end user technology solutions, security enhancements, collaboration platforms, and endpoint management systems.
• Monitor service performance and user satisfaction, acting on feedback to refine support models and delivery quality.

Site Engagement and Operational Collaboration

• Complement and enhance overall IT support and leadership at the site.
• Act as a liaison between global End User Services leadership and site stakeholders, helping to align global strategy with site-specific needs.
• Support manufacturing and engineering operations through reliable, efficient delivery of end user technologies and services.
• Participate in digital transformation, infrastructure improvement, and cybersecurity efforts in a highly collaborative, cross-functional environment.

Team & Project Leadership

• Lead and mentor local EUS personnel and contractors; contribute to a high-performance, customer-first IT culture.
• Manage local projects and collaborate on regional/global initiatives impacting the end user environment.
• Assist in budgeting, procurement, and vendor coordination related to End User Services activities at the site.
• Participate in strategic planning, road mapping, and KPI tracking with the global End User Services team.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of progressive IT experience, with a strong background in End User Services and customer-facing IT roles.
• Demonstrated success implementing and managing ITSM processes and tools (e.g., ServiceNow).
• Experience working in or supporting a high-paced manufacturing or operations environment.
• Familiarity with endpoint security, device lifecycle management, desktop engineering, and collaboration platforms (e.g., Microsoft 365).
• Strong leadership, relationship-building, and communication skills; able to work cross-culturally and cross-functionally.
• Fluent in English

Preferred Attributes

• Operational agility with a mindset for continuous improvement and customer success.
• Strong analytical and organizational skills; detail-oriented but able to think strategically.
• Ability to operate both as a strategic leader and hands-on executor.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.