IT Director, Customer Engagement Platforms
The Customer Engagement Platforms Director is a hands-on technology leader responsible for driving strategy, architecture, and execution across Salesforce, Genesys, Contact Center, and Marketing Technology platforms. This role combines deep technical expertise with an execution mindset, leveraging AI and automation to accelerate delivery, improve customer experience, and achieve measurable business outcomes. The ideal candidate will balance strategic vision with tactical delivery, ensuring speed, scalability, and compliance while managing vendor relationships effectively.
Key Responsibilities and Duties
- Develop and execute a multi-year roadmap for customer engagement platforms aligned with business objectives.
- Lead architecture decisions ensuring scalable, secure, and integrated solutions across Salesforce, Genesys, and related technologies.
- Embed AI and automation to enhance personalization, efficiency, and analytics-driven insights.
- Act as a hands-on leader, balancing strategic vision with rapid execution and measurable results.
- Manage vendor relationships, negotiate contracts, and ensure optimal performance and cost efficiency.
- Establish governance frameworks for compliance, security, and data integrity.
- Collaborate with Marketing, Sales, Contact Center, and IT teams to deliver seamless omnichannel experiences.
- Define KPIs and success metrics for platform adoption, customer experience, and operational performance.
Educational Requirements
- University (Degree) Preferred
Work Experience
- 8+ Years Required; 10+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
10PL
Posting end date - 2/18/26
EverBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EverBank and has not been reviewed or approved by EverBank.
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Fair & Transparent Compensation — Pay is often positioned as fair-to-good, including being competitive for certain roles and local markets. Satisfaction appears stronger in specific teams where compensation aligns with expectations.
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Wellbeing & Lifestyle Benefits — Well-being extras are emphasized, including a Lifestyle Spending Account for eligible wellness expenses alongside wellness resources and an EAP. These features can increase perceived total rewards value beyond base pay.
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Retirement Support — Retirement support is framed around a 401(k) match up to 4% with additional insurance protections. The structure is described as competitive for a mid-size bank, even if not best-in-class.
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What We Do
EverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital account access for clients 24/7, in addition to phone banking services and a network of financial centers across Florida. EverBank’s commitment is to deliver our clients high-performing, high-yield solutions backed by exceptional service, giving them the advantage they expect, to make the most of their money.
