IT Desktop Support Specialist

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

SUMMARY OF DUTIES

DUTIES & RESPONSIBILITIES

• Collaborate with colleagues to ensure the day-to-day operations are running smoothly.
• Support our key customers within Maastricht, Venlo and the EMEA sales teams.
• Independently be able to diagnose, analyse, and solve hardware and software issues and demonstrate excellent troubleshooting skills.
• Automating software deployment through scripted installs.
• Provide fast, effective support to end-users and provide training on office IT systems.
• Maintain active directory/M365 users and groups.
• Manage cloud-based telephone/voice mail application.
• Setting up the workplace including installation of laptops, desktops, printers, computer hardware and software.
• Routes EMEA Operations requests/incidents to the appropriate group/Engineer within Service Now.
• Responsible for the maintenance of the IT related documentation and procedures.
• Operating, monitoring, maintenance, and support of the IT infrastructure consisting of Cisco and Aruba.
• Manage AV equipment and support AV-related tasks, including setup, maintenance, and troubleshooting of audio-visual systems for meetings, presentations, and events.
• Performs other related duties and tasks as required.

 
SUMMARY OF MINIMUM QUALIFICATIONS

• Educational experience equivalent to an Associate’s Degree in Computer Science or related field with two years' work experience or five years’ work related experience.
• English speaking/writing/reading language skill required.
• Microsoft server administration experience.
• Cisco switches experience.
• M365 cloud administration experience.
• Thorough knowledge and understanding of computer software and hardware.
• Demonstrated computer skills: spreadsheets, word processing and other applicable software programs.
• Call Centre support experience preferred.

We are Global

Founded in 1987, Merit Medical Systems, Inc. is a leading manufacturer and marketer of proprietary disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. Merit serves client hospitals worldwide with an international sales force and clinical support team totalling in excess of 500 individuals. Merit employs approximately 6,300 people worldwide.

Merit Medical EMEA currently has over 300 employees, spread over more than 20 countries in the EMEA region.

Merit Maastricht (The Netherlands) is the European Headquarters and Distribution Center of Excellence. Much of Merit Medical’s world-class customer service happens here along with our excellent physician training courses. More than 100 employees work at this growing Merit campus and enjoy many benefits, such as flexible working hours and competitive salaries as well as learning opportunities and internships.

Culture

A supportive and collaborative environment make Merit Medical a friendly, enjoyable place to work. We are proud of our energetic and dynamic culture. Diversity & Inclusion is evident here with a 50/50 ratio of male and female employees and more than 30 nationalities. We value every employee as an individual.

To see more on our culture, go to www.merit.com/careers.