IT Desktop Support Engineer

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help! 

The Desktop Support Engineer at Ouster, reporting to the IT Director, is a full-time position in Paris, France, responsible for supporting business systems and services, including desktop, servers, storage, network, applications, security, and telephony. The role covers the entire system lifecycle, from planning through to optimization, and is critical for supporting core business functions.
This role will be a hybrid capacity role and will require 3 days in the office.
Please include a diagram of your home lab with your application.

DUTIES & RESPONSIBILITIES: 

• Service Desk - Serve as the first point of contact for multiple IT areas (systems, storage, network, services, telephony, and security), triage tickets, assign them to teams, and support the global user base with onboarding, access, and system issues.
• New Hire Onboarding - Manage the new hire process, including user creation, system configuration, and deployment.
• Desktop support - Configure and troubleshoot macOS, Microsoft Windows, and Ubuntu.
• Documentation and Maintenance - Develop, update, implement, and maintain procedures and guides.
• Service Response - Respond to systems and services outages and other service-related activities.
• Provides technical expertise and support to fellow staff throughout the company 

QUALIFICATIONS: 

• Required Experience - 2 to 5 years of relevant IT experience working with onsite and remote personnel/offices.
• Technical Knowledge - Strong technical knowledge of and experience working with macOS, Microsoft Windows, and Ubuntu.
• Work Style - Discipline to work remotely.
• Skills - Effective verbal and written communication skills and a strong desire to expand expertise through continuous learning.
• Bonus Experience: Experience with Python, PowerShell, Bash, Mikrotik, PXE, AWS, or Atlassian.

We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role.