State Savings Bank

IT- Desktop Specialist

Posted Yesterday

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Traverse City, MI, USA

In-Office

Entry level

Financial Services

The Role

Provides in-person desktop and end-user support for bank employees in Traverse City, Michigan. Responsibilities include administering Active Directory, Microsoft 365, Secure Exchange, Mitel, and KACE; supporting banking, loan-processing, printing, scanning, and core-processing systems; handling hardware, operating systems, software, imaging, replacements, phone, email, and incident-response support; and assisting with NAC operations. Availability is required Monday through Saturday.

Summary Generated by Built In

Description

A State Savings Bank Desktop Support Specialist is responsible for providing prompt and efficient service to our team members with a "Yes, I can" approach. A Desktop Support Specialist is expected to be available to work Monday through Saturday.

THIS IS AN IN-PERSON POSTION IN TRAVERSE CITY, MI.

Requirements

/Infrastructure - Systems

· Microsoft Active Directory – User Administrator

· Core Processing (Horizon, FSI Image Center, check printing, Scanners, etc.)

· Secure Exchange – User Administration & End User Support

· MS365 – User Administration & End User Support

· Kace – Operations

· Mitel – User administration, hardware configuration and support

/Security

· End User Incident Response

· NAC - Operations

/Desktop Support (Primary)

· Tech Support (user issues, phone support, support through email)

· Desktop Imaging and replacement

· Desktop (Hardware, Operating Systems and Client-Side Software)

· Printers/Scanners

· Loan Processing Software (LPL, Mortgage Processing, etc.)

Other duties as assigned or necessary

Skills Required

Availability to work Monday through Saturday
In-person work in Traverse City, Michigan
Microsoft Active Directory user administration
Core processing system support, including Horizon, FSI Image Center, check printing, and scanners
Secure Exchange user administration and end-user support
Microsoft 365 user administration and end-user support
KACE operations
Mitel user administration, hardware configuration, and support
End-user incident response
NAC operations
Technical support through phone, email, and direct user assistance
Desktop imaging and replacement
Desktop hardware, operating systems, and client-side software support
Printer and scanner support
Loan-processing and mortgage-processing software support

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The Company

63 Employees

Year Founded: 1901

What We Do

State Savings Bank is a full-service community bank dedicated to caring for the financial needs of its neighbors in northwest Michigan. With over 130 years of history, the bank provides a wide range of services, including checking and savings accounts, CDs, IRAs, and a variety of loan products such as mortgage, home equity, consumer, and commercial loans, along with professional business cash management.