IT Deskside Support

Reposted Yesterday
Be an Early Applicant
Southfield, MI, USA
In-Office
Mid level
Robotics
The Role
Provide second-level desktop support: install, image, configure, and troubleshoot laptops, desktops, printers, AV and engineering software. Manage assets, ticketing, Active Directory and vendor coordination.
Summary Generated by Built In

Desktop System Administrator
Open to recent grads — we'll train the right person!

We're hiring a Desktop System Administrator to be the go-to person for hands-on IT support — keeping our end users, hardware, and systems running smoothly every day.

What You'll Do

  • Provide second-level troubleshooting for hardware and software issues
  • Install, configure, and support laptops, desktops, printers, scanners, and video conferencing equipment
  • Image and deploy machines using SCCM/Symantec Ghost
  • Support specialized engineering software (AutoCAD, UG, CATIA, Solidworks, etc.)
  • Set up new equipment, network print queues, and user workstations
  • Troubleshoot and patch corporate software applications
  • Track and resolve issues through our ticketing system
  • Manage IT asset inventory and coordinate with vendors and other IT teams

What We're Looking For

  • 3+ years of IT/computer support experience — or a degree in IT, Computer Science, or Information Systems (new grads welcome to apply!)
  • Familiarity with Windows 7/10, Microsoft Office, GSuite, and Active Directory
  • Helpdesk/ticketing system experience a plus
  • Strong communication skills — comfortable supporting all levels of end users, including executives
  • A problem-solver who takes ownership and documents things well

Why You'll Like It Here

  • Room to grow — training provided for the right candidate
  • Work across a variety of hardware, software, and specialized engineering tools
  • Be part of a collaborative IT team supporting the whole business

Skills Required

  • 3+ years of IT/computer support experience OR a degree in IT, Computer Science, or Information Systems
  • Familiarity with Windows 7 and Windows 10
  • Proficiency with Microsoft Office and G Suite
  • Experience with Active Directory
  • Experience imaging and deploying machines using SCCM or Symantec Ghost
  • Experience supporting specialized engineering software (AutoCAD, UG, CATIA, Solidworks)
  • Helpdesk/ticketing system experience
  • Strong communication skills and ability to support users at all levels
  • Problem-solving mindset with good documentation and ownership
Am I A Good Fit?
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The Company
HQ: Troy, MI
23 Employees

What We Do

GABLETEK understands productivity and efficiency play key roles in an efficient production environment. It is a prerequisite for company’s today to think outside the box and be ahead of the pack when it comes to increasing productivity and efficiency while keeping costs down. In a complex world with competing demands for limited resources, GABLETEK offers clear and proven solutions made possible with sound design methods, innovation and industry leading approaches.

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