IT Deskside Support Specialist

Job Description:

Job Summary:

As an integral member of our Information Technology department, the IT Deskside Support Specialist requires strategic development and deployment of asset management approaches, rigorous documentation, regular auditing, and stringent adherence to relevant laws and regulations. This role is also a key part of our Help Desk team, assisting users with complex technical issues. Expect to delve into asset tracking, inventory management, procurement, risk mitigation, and regulatory compliance.

Essential Job Functions:

• Perform daily and long-term operational and strategic management of hardware and software

• Assist end-users with technical issues, both in-person and over the phone.

• Plan, monitor and record hardware assets and/or software licensing for compliance

• Establish and maintain documentation of procedures, processes, and reports

• Assist with license compliance audits and software licensing requests

• Ensure inventory assets are prepared for deployment

• Maintain firmware/patches on devices to be deployed

• Ensure active tracking of network hardware/software assets

• Manage electronic media lifecycle and secure data destruction

• Other duties as assigned

Knowledge, Skills, and Abilities:

• Strong communication (written/verbal) and interpersonal skills

• Understanding of organization's goals and objectives

• Research abilities for evaluating technology solutions

• Ability to present ideas in user-friendly language

• Self-motivated and detail-oriented

• Analytical and problem-solving skills

• Ability to prioritize tasks in a fast-paced environment

• Customer service oriented

• Collaborative team player

Experience and Education Qualifications:

• 2 Years of experience in IT Technical Support

• Technical knowledge of network/PC operating systems and hardware

Supervisory Requirements:   

• N/A

Employment Requirements:  

• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias at the beginning of employment and annually thereafter.

• Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.