Job Title: IT Customer Support Analyst I
Location: Tulsa OK USA 74104
Employment Type: Contract
Description:
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Under direct supervision, provides customer support services to internal and external customers.
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Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
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Applies basic PC/LAN knowledge for daily troubleshooting of issues.
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Participates in defining support processes, procedures and producing reports and metrics as defined.
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Contributes to the team effort by accomplishing all related tasks as needed.
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Performs own work and provides assistance to others as directed.
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Job tasks, correctly performed, have minimal impact upon the viability of the organization.
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Error is readily ascertainable by the supervisor and can be corrected.
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Skills are typically acquired through an undergraduate degree in Computer Science, MIS or equivalent work experience and 1 year experience in Information Technology which includes experience in Customer Support
Top three skills needed to perform this role:
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Ability to analyses a series of procedural transactions to determine how and where a failure occurred and advise/make proper remediation steps.
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Ability to work in a fast-paced environment and switch context between various issues when waiting for external assistance.
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Good Customer service/people skills. Requirements not listed on posting: Confirm
add additional requirements
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Some SAP knowledge beneficial but not necessary.
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Experience working in a software dev environment beneficial but not necessary.
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Bilingual English/Spanish necessary.
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Local to Tulsa area Work daily from Service-Now incident group to provide vertical application support to our internal applications suite for our PSL to resolve user submitted issues with those systems.
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Work with escalation team and developers as needed to resolve more complex issues.
Top Skills
What We Do
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