CoxHealth

IT Customer Support Analyst I

Posted 4 Hours Ago

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Springfield, MO, USA

In-Office

Junior

Healthtech

The Role

Provides technical support to end users by diagnosing and resolving basic IT system and application issues, including password resets and software problems. The role guides and trains users, documents support requests and solutions, maintains accurate incident records, and ensures timely issue resolution.

Summary Generated by Built In

Facility:

West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1709 IT Service Desk

Scheduled Weekly Hours:

Hours:

8am to 4:30 pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: ▪ N/A

Skills Required

Associate's degree in Computer Science or Information Technology
One year of IT customer support experience focused on end-user support and troubleshooting
Basic understanding of Windows, macOS, and software applications
Strong communication skills, empathy, and patience
Ability to diagnose and resolve basic technical issues
Ability to document support requests and solutions accurately

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The Company

HQ: Springfield, MO

14,000 Employees

Year Founded: 1906

What We Do

CoxHealth is a not-for-profit health system serving 25 counties through six hospitals and more than 100 clinics. With a workforce of over 14,000, it provides extensive outpatient and surgical care, 24/7 emergency services, and specialized medical services. Its mission is to improve community health by delivering high-quality, compassionate care grounded in safety, respect, and integrity.