Looking to join an innovative, exciting and fast moving IT company?
At eduthing, we’re a leading provider of innovative IT solutions, empowering schools to thrive in a digital-first world. Our expert team delivers top-tier services to schools and we’re looking to expand our talented workforce. Join us and help shape the future of technology!
As an IT Cover Engineer, you will be the face of our company in the field, providing on-site technical support, installations, troubleshooting, and maintenance to our clients. This role is perfect for someone with technical expertise, excellent problem-solving skills, and a passion for customer service.
You will be expected to deliver on-site technical support across multiple school locations, providing cover during staff shortages and peak demand periods.
The varied nature of this role requires an intelligent and enthusiastic person who has the ability to think outside the box to solve issues independently, but who can also work effectively with our wider IT and school teams.
Key Responsibilities:
- Provide on-site technical support and troubleshooting for hardware, software, and network issues.
- Perform installations, upgrades, and repairs of IT equipment and systems.
- Maintain and monitor systems to ensure optimum performance and security.
- Collaborate with internal teams to resolve complex issues and enhance system functionality.
- Communicate effectively with clients, providing timely updates and recommendations.
- Assist in configuring and testing new technology systems.
- Provide training and support for end-users on hardware and software solutions.
Requirements:
- Full, clean UK driving license (essential).
- Proven experience in a similar technical support role.
- Strong knowledge of IT infrastructure, systems, and equipment.
- Ability to work independently and manage multiple tasks effectively.
If you love playing with the latest tech, enjoy challenge and are looking for fast career progression in a proactive and flexible company, then this could be the role for you!
This roaming position provides both scheduled and emergency cover to ensure reliable technology use in classrooms and administrative areas, therefore there is no fixed location.
We retain the right to withdraw this advertisement upon the selection of a suitable candidate. Your interest and application are welcomed.
Skills Required
- Proven experience in a similar technical support role
- Strong knowledge of IT infrastructure, systems, and equipment
- Full, clean UK driving license
What We Do
Working solely within the education sector, we have gained a unique insight into schools. We understand that schools come in all shapes and sizes and that our support needs to be completely flexible to accommodate the diverse range within the UK. We are a forward thinking, proactive and flexible company, that prides itself on providing the highest level of customer satisfaction. Supporting schools, academies and multi academy trusts in the primary, secondary and independent sector. We are confident our services can transform IT in your school and our growing reputation and customer base are testament to this. We have accreditations with Sophos, TalkStraight, and are very proud to be a Google for Education accredited partner. The result of these partnerships and others is that we provide a comprehensive service allowing you to make the most of your system, whilst reducing IT issues and maximising classroom contact time. Our success is partly due to our strategic approach to both development and strengthen your own IT service, whilst bridging the gap between your school’s learning vision and current IT infrastructure . Education is our thing – meaning that we offer a complete ‘wrap around’ service to all our schools, working alongside many leading IT hardware and software vendors and suppliers to provide a suite of software and services that are all complementary and enable you to gain the maximum value from your IT budget over a period of time.
