SUMMARY
Work with IT and business teams to organize various components needed to initiate, progress and conclude support tickets. Duties include coordinating support tickets, tracking progress and results.
ESSENTIAL DUTIES AND RESPONSIBILITIES (includes other duties as assigned):
- Manage and process the daily requests from end users for hardware and software
- Knowledge of the characteristics of software licensing and IT hardware products and services being procured.
- Demonstrated ability to clearly and concisely convey information.
- Assist manager with project management status, tasks, and deliverables.
- Other duties may be assigned
EDUCATION and/or EXPERIENCE
- Results driven
- IT and business/industry knowledge strongly preferred
- Strong Customer Service Orientation
- Foundation in technology terminology and understanding
- Excellent interpersonal, communication, and presentation skills, including formal report writing experience.
SHIFT
Monday - Friday 8:30am -5pm
The Team Member Experience:
We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.
If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources.
Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Results driven
- IT and business/industry knowledge
- Strong customer service orientation
- Foundation in technology terminology and understanding
- Knowledge of software licensing and IT hardware products and services
- Excellent interpersonal, communication, and presentation skills, including formal report writing experience
What We Do
Since 1968, Summit Racing Equipment has done business based on a simple formula: offer customers the parts they want, at a fair price, ship those parts fast, and back them with the best customer service in the world. And while racing is in our name, it’s just part of what we do. We offer a huge selection of parts for virtually everything from race cars to off-roaders, muscle cars to daily drivers, and more. Summit Racing Equipment has Everything You Need for Anything You Drive® along with the tools and garage gear to get the job done. We also have camping and recreation equipment, overlanding gear, and a full line of gifts, clothing, and memorabilia. We have many enthusiasts throughout our organization, but you don’t have to be an automotive enthusiast to join our team. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place—we’re powered by great people like you!
