IT Coordinator (FT / PT)

Qalam is an Islamic educational institute committed to nurturing faith, character, and personal growth through learning rooted in our sacred tradition. We believe that deepening one’s understanding of Islam should lead to becoming a better person. Our mission is to inspire growth through nurturing education built on a sacred foundation.

Prophetic Character
At Qalam, our culture is deeply rooted in Prophetic character. We view education as a transformative endeavor—one that shapes not only minds, but hearts. Our team strives for excellence in all that we do, guided by the belief that our collective efforts can positively impact learners and the communities we serve.

Work Ethic
We believe that when dedicated people work together, they can achieve great things. Team members are encouraged to approach their responsibilities with diligence, passion, and a commitment to delivering high-quality outcomes.

Respect
Our faith teaches us the inherent dignity of every human being. At Qalam, respect is reflected through open communication, active listening, and genuine appreciation for one another’s time and effort. We foster a collaborative, communicative, and responsive work environment where every team member feels valued.

Integrity
We value transparency and integrity in all aspects of our work. Team members are encouraged to communicate openly and share feedback constructively. This commitment to honesty and accountability builds trust and strengthens our team.

About the role

Qalam Institute is seeking a motivated and adaptable IT Coordinator to serve as the primary point of contact for all technical and audio/visual needs across Qalam and Roots programs. This role is central to the smooth operation of classes, lectures, conferences, and community events, and requires someone who thrives in a fast-paced, hands-on environment. The ideal candidate is a quick learner, a strong communicator, and comfortable managing multiple responsibilities under pressure, often during evening and weekend events.

What you'll do

• Serve as the main point of contact for IT and audio/visual support across all Qalam and Roots programs and events
• Set up, operate, and troubleshoot TV displays, sound systems, and presentation equipment before and during events
• Provide day-to-day technical support for staff and instructors on both macOS and Windows devices
• Monitor and manage event technology in real time, resolving issues quickly and calmly under pressure
• Coordinate with program staff to understand technical requirements for each event and prepare accordingly
• Assist with livestreaming, recording, and broadcast setup for lectures, classes, and special events
• Maintain inventory, organization, and basic upkeep of IT and A/V equipment
• Support the setup and breakdown of technology for weekend and evening programs, sometimes involving long or irregular hours
• Document recurring technical issues and help develop simple processes to prevent them going forward

Qualifications

• Working knowledge of macOS and Windows operating systems
• Experience operating TVs/displays and related presentation equipment
• Ability to work a flexible, open schedule, including regular evenings and weekends
• Willingness and ability to work shifts up to 12 hours during busy event periods
• Strong multitasking skills with the ability to prioritize under pressure and tight timelines
• Reliable, dependable, and comfortable working both independently and as part of a team
• Strong communication skills and a customer-service mindset when supporting staff, instructors, and guests

Preferred / Learnable Qualifications
Prior experience with the following is a plus, but training will be provided for the right candidate who demonstrates the ability to learn quickly:

• Bachelor's degree in Information Technology or a related field
• Q-SYS audio/video control systems
• ReStream or similar livestreaming/multi-platform broadcast software
• ATEM (Blackmagic Design) video switching software