The Role
Provide on-site and remote 1st/2nd line IT desktop support for Dell and Mac environments, manage onboarding/offboarding, run training sessions, create process guides and training videos, support printers, video conferencing and mobile phones, and assist with ordering, invoicing and supplier management.
Summary Generated by Built In
Sub Department: IT
Job Band: L6
We’re looking for a friendly IT Support Coordinator based in our London office. Our IT support is outsourced, so we need someone to be on the ground handling 1st and 2nd line IT support issues locally and remotely across our locations.
Job Band: L6
We’re looking for a friendly IT Support Coordinator based in our London office. Our IT support is outsourced, so we need someone to be on the ground handling 1st and 2nd line IT support issues locally and remotely across our locations.
Someone with a great eye for detail, who enjoys coordinating and who knows how to deliver world class customer service.
Key Responsibilities
- On the ground, line 1st and 2nd line IT desktop support for Dell & Mac environment.
- Being the first point of contact for supporting printers, video conferencing & mobile phones.
- Managing the on-boarding, transfer & leaver process.
- Onboarding training sessions for our new joiners.
- Creating process guides & “How To” training videos to help our colleague’s self -support themselves.
- Getting involved in ordering, invoicing & supplier management.
What You'll Bring
- Great energy and a friendly can-do attitude.
- Must have experience of in person 1st and 2nd line IT support.
- Supplier management experience.
- A desire to deliver an excellent level of customer service.
- A highly organised mindset.
- Project management experience.
- Willingness to travel on an ad hoc basis.
- Must be fluent in English with excellent oral and writing skills. Additional European language capabilities are a plus.
Where You'll Work
- We operate a hybrid working model, with the team office based 3 days per week. To maximise the benefits of team collaboration we ask team members to be in the office on Mondays (with flexibility on the 2nd & 3rd office workday) but offering flexibility is a core value of our team and business.
- Your primary base will be in Osterley, on the Sky campus, a 10-minute walk from Syon Lane train station. Free shuttle buses are available, running to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. On-site parking, bike shelters and showers/changing facilities are also available.
- You can benefit from all the on-site facilities at the Sky campus including: subsidised restaurants, Waitrose, gym, cinema, car wash, hair & beauty salon.
About
SkyShowtime is Europe’s latest streaming service. A joint venture of Comcast and Paramount, a Skydance Corporation, SkyShowtime brings together the best of Hollywood and local entertainment in one place. From movies, and original series from the iconic brands of Universal Pictures, Paramount Pictures, Nickelodeon, DreamWorks Animation, Paramount+, SHOWTIME®, Sky Studios, and Peacock to SkyShowtime Original series, SkyShowtime is Europe’s new home for premium entertainment. Launched across all of its markets in 2023, SkyShowtime is available in: Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Finland, Hungary, Kosovo, Montenegro, North Macedonia, Norway, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain and Sweden. It is available through select television providers in some markets and across Apple iOS, tvOS, Android devices, Android TV, Google Chromecast, LG TVs, Samsung Smart TVs as well as Amazon Fire TV and Prime Video Channels in selected markets. It is also available through its website www.skyshowtime.com. We’re building a team of passionate, values-driven professionals who thrive on creativity, collaboration, and making an impact. If you're excited by innovation, inspired by storytelling, and ready to help shape the future of streaming, we’d love to hear from you.
Skills Required
- In-person 1st and 2nd line IT support experience
- Experience supporting Dell and Mac desktop environments
- Experience supporting printers, video conferencing and mobile phones
- Supplier management experience
- Managing onboarding, transfer and leaver processes
- Delivering onboarding training sessions
- Creating process guides and training videos
- Project management experience
- Willingness to travel on an ad hoc basis
- Fluent English with excellent oral and written communication
- Additional European language capabilities
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The Company
What We Do
SkyShowtime is a European streaming service and a joint venture between Comcast and Paramount Global. It offers a wide range of premium entertainment, including movies and original series from iconic brands such as Universal Pictures, Paramount, Nickelodeon, DreamWorks Animation, and Peacock. The platform provides content across 20+ European markets, aiming to bring the best of Hollywood and local entertainment to fans in one place.
