Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Nagarro's global SAP business unit is a leading IT full-service provider for critical business applications and complex ERP landscapes in digital transformation. With more than 1.000 employees, we are one of the most efficient and innovative SAP partners for medium-sized companies and enterprises with an international focus. 

We advise our customers on IT strategy and processes, implement and operate systems including the associated support and maintenance. In addition to many years of SAP experience in cross-industry core processes, we have distinctive and specific know-how in retail, the process industry, manufacturing, professional services and the public sector. We take an open-ended approach and support our customers in on-prem, cloud or hybrid scenarios. In addition, we offer products developed in-house to increase efficiency.

Job Description

• As an essential part of our team, you will lead the installation, configuration, and troubleshooting of software and operating systems on a variety of devices, both remotely and on-site in Duisburg.
• Ensure comprehensive IT support for desktops, notebooks, mobile phones, industrial PCs, and tablets, including hardware replacement and software problem resolution.
• Be responsible for the ongoing updating and review of documentation in the area of onsite services.
• Provide remote support to our clients at other locations.
• Handle incident, service request, IMAC, and break & fix tickets to ensure a high quality of IT support.

Qualifications

• Several years of experience in the IT support sector, with mandatory knowledge in endpoint support, M365 applications, Intune/SCCM operations, Microsoft Exchange, and Teams.
• A comprehensive and in-depth understanding of Microsoft technologies, including AD, AAD, Microsoft 365, Identity Management, and associated services, is required.
• Mandatory experience in onsite service, endpoint support, user support, remote support, and second-level support.
• Specialized expertise in managing Windows workstations/laptops, including comprehensive software support.
• Detailed knowledge of Windows Client operating systems, especially Windows 10/11, as well as local applications, client peripherals, and mobile devices.
• Excellent German and good English language skills in speaking and writing are required.

Additional Information

• 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
• Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
• Flat hierarchies and a long-term, stable job with attractive development opportunities.