IT Change Manager

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

We are seeking an experienced IT Change Manager to oversee and manage the change management process within our IT department. The ideal candidate will have a strong background in ITIL (Information Technology Infrastructure Library) frameworks and experience in managing change processes to minimize service disruptions and ensure smooth transitions.

1. Change Management:
   • Oversee the change management process, ensuring all changes are documented, reviewed, and approved before implementation.
   • Chair Change Advisory Board (CAB) meetings to assess the impact and risks associated with proposed changes.
   • Coordinate with various IT teams to schedule and implement changes with minimal disruption to services.
2. Risk Assessment:
   • Conduct risk assessments for proposed changes and develop mitigation strategies.
   • Ensure that all changes comply with ITIL best practices and organizational policies.
3. Documentation and Reporting:
   • Maintain comprehensive documentation of all change requests, approvals, and outcomes.
   • Prepare and present reports on change management activities, including metrics on success rates, failures, and improvements.
4. Stakeholder Management:
   • Communicate effectively with stakeholders to ensure they are informed about upcoming changes and their potential impact.
   • Collaborate with project managers, IT teams, and business units to align change management processes with organizational goals.
5. Continuous Improvement:
   • Continuously review and improve change management processes to enhance efficiency and effectiveness.
   • Stay updated with the latest ITIL frameworks and industry best practices.

Language Skills

• Fluent in English - Expert
• Portuguese - Practice

Technical skills:

• ITIL - Expert
• SCRUM  - Expert
• Excel - Practice
• Power BI  - Practice
• Service Now - Practice

Soft skills:

• Ability to manage Change, Incidents and Problems. 
• Excellent communication and stakeholder management skills. 
• Ability to work under pressure and manage multiple tasks simultaneously. 3
• Pro-active in picking new tasks. 
• Time management