IT Business Relationship Manager

The IT Business Relationship Manager (BRM) serves as the strategic liaison between Information Technology and

business operations, with a primary focus on Construction, Project Management, Engineering, Operations, and

Corporate functions. This role is responsible for developing trusted relationships with business leaders, translating

business objectives into technology solutions, and ensuring technology investments deliver measurable business

value.

The BRM will partner closely with stakeholders to understand operational challenges, identify opportunities for

process improvement, and drive adoption of digital solutions including ERP systems, construction management

platforms, project controls, collaboration tools, analytics, and emerging technologies. The ideal candidate combines

strong business acumen, relationship management skills, and technical knowledge to support organizational growth

and operational excellence.

Job Duties:
Business Partnership & Relationship Management

• Serve as the primary IT point of contact for assigned business units.
• Develop strong relationships with operational, construction, engineering, and executive stakeholders.
• Understand departmental goals, strategies, challenges, and technology needs.
• Facilitate regular business reviews to align technology initiatives with business priorities.
• Establish credibility as a trusted advisor and strategic partner.

Strategic Planning & Technology Enablement

• Collaborate with business leaders to develop technology roadmaps supporting organizational objectives.
• Identify opportunities for digital transformation, automation, process optimization, and innovation.
• Evaluate business cases and recommend technology solutions that improve operational performance.
• Help prioritize technology investments based on value, risk, and organizational strategy.

Construction Technology Leadership

• Support and optimize construction-focused platforms such as:
  • ERP and project accounting systems
  • Construction management and project controls solutions
  • Estimating and bidding systems
  • Mobile field applications
  • Document management platforms
  • Reporting and analytics solutions
• Drive adoption of construction technologies that improve productivity, project visibility, and field operations.
• Partner with construction leadership to improve data quality, reporting accuracy, and operational efficiency.

Demand & Portfolio Management

• Capture, assess, document, and prioritize business requirements.
• Work with PMO, application teams, and technical resources to translate business needs into projects and enhancements.
• Maintain visibility into project pipelines, technology requests, and business priorities.
• Assist with project justification and ROI evaluation.

Project & Change Leadership

• Support technology project planning and governance activities.
• Ensure stakeholder engagement throughout project lifecycles.
• Facilitate business readiness, training, testing, communication, and change management efforts.
• Monitor solution adoption and business outcomes following implementation.

Vendor & Solution Management

• Participate in evaluation and selection of technology vendors and platforms.
• Collaborate with vendors and implementation partners to ensure successful delivery.
• Monitor vendor performance and service quality.

Analytics & Continuous Improvement

• Establish KPIs and success metrics for technology solutions.
• Analyze operational processes and identify improvement opportunities.
• Promote data-driven decision making through reporting and analytics.
• Champion continuous improvement initiatives across business functions.

Work experience requirements:

1. Bachelor's degree in Information Systems, Computer Science, Business Administration, Construction Management, Engineering, or a related field.
2. Equivalent combination of education and experience may be considered.
3. 2+ years of experience in Information Technology, Business Analysis, Project Management, Business Relationship Management, or related disciplines.
4. 2+ years supporting construction, engineering, EPC, industrial services, manufacturing, or project-based organizations.

Specific skills and/or business competencies:

1. Experience leading cross-functional technology initiatives.
2. Experience with ERP implementations and enterprise application support preferred.
3. Experience with construction technology platforms such as InEight, Procore, Primavera P6.
4. Strong business relationship and stakeholder management skills.
5. Excellent verbal, written, and presentation communication skills.
6. Ability to translate technical concepts into business language.
7. Strong understanding of project management methodologies.
8. Knowledge of business process mapping and process improvement techniques.
9. Experience driving organizational change and technology adoption.
10. Strong analytical and problem-solving capabilities.
11. Understanding of software development lifecycle (SDLC), SaaS platforms, integrations, and enterprise applications.
12. Proficiency with Microsoft 365, Power BI, and collaboration technologies.

Working Conditions

Typical office setting