IT Business Process Consultant - Sales & Marketing

Posted 11 Days Ago
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Baar, Zug, CHE
In-Office
Senior level
Healthtech • Pharmaceutical • Manufacturing
The Role
Design and govern scalable Salesforce architecture across Sales, Service, and Marketing Clouds. Translate business requirements into technical designs, lead delivery lifecycle activities, oversee integrations with ERP and enterprise systems, guide development teams, manage releases and enhancements, and advise global stakeholders. The role also supports incident management, vendor delivery, user training, documentation, and continuous platform improvement.
Summary Generated by Built In

Shape the future of CRM by designing scalable Salesforce solutions across a global landscape.
Act as the key link between business vision and technical execution in Sales & Marketing.
Drive innovation, integration and transformation on a modern Salesforce platform.
Join a global team where architecture excellence meets real business impact.

 

We are seeking a Salesforce Solution Architect to join our team.

How you make impact

  • Own and design the end-to-end Salesforce solution architecture across Sales, Service and Marketing Clouds, ensuring scalability, performance and security.

  • Translate business requirements into robust technical designs, functional specifications and architecture blueprints.

  • Act as trusted advisor to business and IT stakeholders, driving alignment between commercial objectives and technology solutions.

  • Lead full lifecycle delivery including solution design, development oversight, testing, releases and continuous improvements.

  • Design and govern integrations between Salesforce and enterprise systems (e.g. ERP, APIs, middleware).

  • Provide technical leadership, define standards and guide development teams to ensure quality and best practices.

  • Manage incidents, enhancements and vendor delivery while enabling users through training, documentation and support.

Location

This is a Baar-based hybrid role, with three in-office days each week to enable rapid collaboration.

Your qualifications

  • Bachelor’s degree in Computer Science, Information Systems or related field.

  • Proven experience (typically 5+ years) as a Salesforce Architect / Solution Architect in enterprise environments.

  • Deep expertise across Salesforce platform (Sales Cloud, Service Cloud, Experience/Marketing Cloud) and architecture principles (Einstein solutions). Experience in Salesforce architecture, secure development, release management, Git-based source control, and CI/CD deployment automation.

  • Strong experience (at least 4 yrs) in system integration (REST/SOAP APIs, middleware) and data architecture/security 
    Hands-on knowledge of Salesforce configuration and development (Apex, Lightning, flows, data models).

  • Strong stakeholder management, communication and leadership skills in global, cross-functional environments. Ability to lead design sessions and communicate standard and custom-design options to customers and stakeholders.

  • Salesforce certifications (e.g. Application/System/Technical Architect) and Agile/project delivery experience are a plus.

Your opportunity

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and wellbeing through knowledge-based and innovative human milk and medical vacuum solutions.
Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.
 

If you are interested in this opportunity, we are looking forward to receiving your application. 
Due to work permit restrictions, we can only consider applications from Swiss Nationals, UK, EU citizens as well as relevant work-permit holders for Switzerland.
For this recruitment we will not consider any applications sent through by agencies.

Skills Required

  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • Typically 5+ years of experience as a Salesforce Architect or Solution Architect in enterprise environments
  • Deep expertise with Salesforce Sales Cloud, Service Cloud, Experience Cloud or Marketing Cloud, and Einstein solutions
  • Experience with Salesforce architecture, secure development, release management, Git-based source control, and CI/CD deployment automation
  • At least 4 years of experience in system integration, including REST/SOAP APIs and middleware
  • Experience with data architecture and security
  • Hands-on knowledge of Salesforce configuration and development, including Apex, Lightning, flows, and data models
  • Strong stakeholder management, communication, and leadership skills in global cross-functional environments
  • Ability to lead design sessions and communicate standard and custom design options
  • Salesforce certifications such as Application Architect, System Architect, or Technical Architect
  • Agile or project delivery experience
  • Swiss nationality, UK or EU citizenship, or a relevant Swiss work permit
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The Company
HQ: Baar
1,241 Employees
Year Founded: 1961

What We Do

Through advancing research, observing natural behavior, and listening to our customers, Medela turns science into care while nurturing health for generations. Medela supports millions of moms, babies, patients, and healthcare professionals in more than 100 countries all over the world. As the healthcare choice for more than 6 million hospitals and homes across the globe, Medela provides the leading research-based breast milk feeding and baby products, healthcare solutions for hospitals, and clinical education. A family-owned company, Medela has 20 subsidiaries in Europe, the Americas, Asia and Australia, three production and warehouse facilities in Switzerland, the U.S and China and a worldwide distribution network in over 100 countries. With more than 1,500 employees, Medela is dedicated to developing breakthrough innovations that build better health outcomes and improve the lives of moms, babies and patients. Founded in 1961 by Olle Larsson, his son Michael Larsson serves as Chairman of the Board of Directors since 2001. Annette Brüls is the CEO of the company since 2018. Medela is committed to providing equal employment opportunity (EEO) to all persons regardless of race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDS status, marital or domestic partner status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law or ordinance

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