Title: IT Business Analyst
Department: Procode IT
Location: Hybrid – Commutable distance of our Chandlers Ford office.
Salary: Circa £40k + Discretionary Bonus Scheme
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role
We are seeking an IT Business Analyst to join our team and help bridge the gap between business needs and IT delivery
Do you enjoy working in an environment where your analysis directly shapes delivery, outcomes, and customer experience, and where your voice genuinely matters?
Then this could be the role for you!
About us
We are a leading UK technology company delivering transformative, data‑driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience.
Trusted by millions of households and major industry partners, our innovative platforms and energy data management solutions support a smarter, more sustainable future. Our passionate team of problem solvers is committed to building technology that truly makes a difference, and our promise is to put customers at the heart of everything we do.
What does this role involve?
As our IT Business Analyst, you’ll sit at the heart of the organisation, working closely with stakeholders and IT delivery teams to translate business needs into impactful technology solutions.
You’ll collaborate with customer-facing teams and internal stakeholders to uncover opportunities for new features, smarter processes, and meaningful improvements to existing systems. From shaping early ideas through research and data analysis, to helping build compelling business cases, you’ll play a key role in influencing priorities and ensuring the right initiatives move forward.
Day to day, you’ll dive into requirements gathering, analysing current processes and workflows to find where efficiency, quality, or customer experience can be improved. You’ll help design practical, value-driven IT solutions that align with wider organisational goals, acting as the vital link between business users and technical teams.
You’ll also support solution testing and validation, ensuring what’s delivered truly meets business needs. Alongside this, you’ll create clear, structured documentation, from requirements and process flows to user guides, helping teams work confidently and consistently long after delivery.
This is a role for someone who enjoys bringing clarity to complexity and seeing their work make a real difference across the business.
Who are we looking for?
We’re looking for an experienced Business Analyst who is curious, analytical, and confident working across both business and technology.
You’ll be skilled in core business analysis techniques, from requirements management and process mapping to data modelling, and confident analysing complex data to generate insight and support well‑informed decisions.
Problem‑solving skills will come naturally to you, as will the ability to see the bigger picture while still paying attention to detail.
You’ll have demonstrable experience in business analysis, ideally within a regulated or complex environment such as energy or healthcare and be comfortable navigating multiple stakeholders with differing priorities.
Clear communication is key. Your interpersonal skills will allow you to collaborate confidently within cross‑functional teams & stakeholders, acting as a calm, credible bridge between technical and non‑technical audiences.
Benefits - available from day one!
Bonus Scheme, made up of personal and company elements.
Career progression, we’re an expanding organisation.
25 days annual leave plus bank holidays.
Pension scheme, company contribution at 4% of your salary when you contribute 5%.
Our Chandlers Ford office offers access to a free, fully equipped onsite gym, along with showers and changing facilities.
The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK.
We offer an EV car scheme. Qualifying terms and conditions apply.
A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
We also offer all our staff a paid volunteering day every year. Plus, the chance to be involved in various fund-raising opportunities.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
#LI-SG1 #LI-Hybrid
Top Skills
What We Do
With customer-first embedded in the DNA of each of our brands, Luxion is committed to shaping the future of technology and energy – ensuring innovation is not just a goal, but a means to enhance lives and businesses. Our brands: Utilita Energy – Utilita Energy is the UK’s first and only specialist smart Pay As You Go energy supplier – supplying gas and electricity to over 830,000 homes across the nation. Founded in 2003 to challenge the Big 6 energy suppliers, Utilita was created to empower everyone with fair and flexible services that are both good for the pocket and Planet. Procode – Committed to helping businesses elevate with innovative technology, Procode’s platforms provide the tools to tap into data and help the energy and utilities sector improve customer experience. Procode have decades of experience building apps, technology products and cloud-based platforms which are trusted by almost a million UK households. Canary Care – Canary Care smart home monitoring offers peace of mind - helping vulnerable people maintain their independence for longer. The wireless home monitoring service is used by homes, local authorities, NHS organisations and care providers across the UK to give users the reassurance that everything is as it should be, and to flag when help may be needed.
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