IT Business Analyst

Job Description and Requirements

The IT Business Analyst will work closely with business product owners to determine business needs and provide sound recommendations by assessing current business processes and practices. They also collaborate with internal and external technical teams to evaluate feasibility of the recommended solution and document project scope, specifications, and high-level design. In some instances, BA engages with business unit to write and submit a business case.  Adheres to established guidelines and documented business best practices, working under the immediate supervision of the IT Application Support Manager to ensure that all solutions align with defined strategic business objectives.

Essential Functions and Responsibilities:

• Lead scope and requirements gathering sessions with business product owners, SME's, end-users, IT colleagues, vendors and management as necessary to analyze process gaps and ensure business requirements and specifications are met and documented.

• Serve as a subject matter expert for one or more assigned business units.  Provide guidance, analysis and process expertise as necessary.

• Participate in design review meetings to ensure design will result in robust, secure and reliable applications in alignment with organizational initiatives.

• Research escalated user incidents and provide resolution within the specified Service Level agreement.

• Develop project test documentation and execute test cases validating system changes including but not limited to approved product configuration, user permissions, and system processing variables to ensure project delivers the value the business needs and expects.

• Actively participate in planning and conducting User Acceptance Testing with the business unit.

• Maintain required documentation of project approvals and implementations.

• Apply fully tested and approved changes to core production environment.

• Independently manage small to medium scale projects, and collaborate with project management by providing time estimates of project tasks assigned, reporting any changes to the manager for large scale and enterprise projects.

• Maintain relationships with core processing vendor and support teams, to include monitoring vendor communications for information regarding upcoming system releases, updates, and fixes, and communicate these opportunities to the appropriate business units.

• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)

Requirements:

• High School Diploma or GED with 5 years' relevant experience. Associates Degree in Business or Information Systems preferred.

• Minimum of 1 year experience in a Systems Analyst / Business Lead / Application Support role.

• Minimum of 2 years experience with Banking / Credit Union Software Applications.

• Minimum of 3 years experience in an area of business specialty relevant to Financial Institution operations, such as Lending, Finance, Audit, Member Service, etc. Alternatively, an appropriate combination of education and experience in an IT or Business related field.

• Strong analytical & problem solving skills, able to break down complex problems quickly  Able to meet and set deadlines with changing priorities

• Strong communication & presentation skills, able to communicate clearly and concisely, both orally and in writing

• Basic understanding of Software Development Life Cycle

• Proficient using the Microsoft products such as Word, Paint, Excel, MS Project, Visio, etc.