- Gather, analyze, and document business, functional, and non-functional requirements.
- Translate business needs into clear user stories, process models, and solution proposals.
- Conduct workshops, interviews, and requirement walkthroughs with stakeholders.
- Coordinate with development and QA teams to ensure requirements are correctly implemented and validated.
- Maintain documentation governance, version control, and traceability across SDLC.
- Identify process gaps and improvement opportunities for efficiency and quality.
- (For senior level) Mentor junior analysts and ensure adherence to documentation standards.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (Master’s preferred).
- Minimum 2–7 years of experience as a Business Analyst or in a similar analytical role within payment, loyalty or financial industries.
- Strong understanding of system analysis, process re-engineering, and IT delivery lifecycles.
- Excellent communication, presentation, and stakeholder management skills.
- Hands-on experience working in Agile/Scrum or Waterfall environments.
- Proficient in using tools such as Jira, Confluence, Azure DevOps, Lucidchart, Whimsical, Figma, or similar.
- Familiarity with SQL or data visualization tools for analysis.
- Preferred certifications: CBAP, PMI-PBA, IIBA-AAC, or Agile (Scrum Master / Product Owner).
Top Skills
What We Do
Youtap is a global software company with 200+ staff worldwide. The company provides banks, payment service providers, retailers, and mobile operators with cloud-based platforms for digital banking, payments, loyalty and rewards, and merchant services.
Its product suite includes:
YouPay – white-label digital wallets and payments platform.
YouReward – loyalty and rewards platform.
YouBank – digital banking platform.
YouShop – merchant services and POS platform.
Youtap’s cloud-based platforms are used by financial institutions, enterprises, and merchants to deliver digital financial services, manage customer engagement programs, and operate retail and payment systems. The solutions are designed for scalability and integration with existing infrastructure.
Founded in 2007, Youtap has offices in Auckland, New York, Jakarta, and Singapore. Its shareholders include Verifone and Salim Group.
