About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We’re looking for an IT Auditor role who will be responsible for ensuring the accuracy and compliance of our organization's IT assets. This includes conducting audits, tracking hardware and software, ensuring proper licensing, and reporting any issues. The auditor will work with IT teams to verify asset records.
As IT Auditor, You Will…
- Conduct regular audits to track and manage IT hardware and software
- Engage with internal and external partners to provide updates, solutions and ensure compliance relating to all IT components
- Prepare audit reports for management and provide recommendations for improvement
- Identify and address discrepancies or issues in asset reporting or compliance
- Adhere to company policies, core values and procedures
- Complete projects by coordinating resources and timetables with others
- Verify application results by conducting system audits of implemented technologies
- Work closely with IT, finance, and Global resources departments to ensure accurate records of all assets
- Ensure proper tracking of assets from acquisition through decommissioning
- Provide generalized IT support as required
As IT Auditor, You Need…
- A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.) - Graduate level students will be considered
- At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
- Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
- Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
- Strong analytical skills, sound judgment and ability to work effectively with internal clients, IT Management and other team members
- Excellent English communication skills, both written and verbal
- The ability to comprehend, capture and interpret basic information
- The ability to work in a fast paced and time sensitive environment
- Strong interpersonal and organizational skills, and customer-oriented
- Tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV’s, etc.)
- Ability to work a variety of shifts, including days, evenings, and holidays
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- Post-secondary degree or certificate, preferably in IT, computer science, computer engineering, or a related field
- At least 1 year of call center experience or directly related technical-environment experience
- Experience with Windows, macOS, iOS, Android, LAN/WAN, desktops, laptops, software installation, and peripheral troubleshooting
- Working knowledge of Windows, iOS/macOS, Android, and Linux environments
- Strong analytical skills and sound judgment
- Excellent written and verbal English communication skills
- Strong interpersonal and organizational skills
- Ability to work in a fast-paced, time-sensitive environment
- Ability to work days, evenings, holidays, and varied shifts
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
