The Role
Provide 1st/2nd-level hardware, software, and network support; configure desktops, laptops, printers, and peripherals; manage user accounts and onboarding/offboarding; perform maintenance and security patches; maintain IT asset inventory and vendor coordination; document and escalate incidents; explore automation/AI tools to improve IT operations.
Summary Generated by Built In
Join VIATechnik and launch your IT career in a role that combines hands-on technical support, growth opportunities, and exposure to the latest IT tools.
What You’ll Do:
- Provide 1st/2nd-level support for hardware, software, and network issues.
- Set up and configure desktops, laptops, printers, and peripherals.
- Manage user accounts, permissions, onboarding, and offboarding tasks.
- Perform routine system maintenance, updates, and security patches.
- Maintain IT asset inventory and vendor coordination.
- Document incidents, escalate as needed, and identify patterns for improvement.
- Explore and integrate automation/AI tools to streamline IT operations.
Why This is a Career Move:
- Gain exposure beyond helpdesk support — system administration, security, and asset management.
- Learn directly from experienced IT mentors during your first 3 months in Makati.
- Join a collaborative culture where technology is central to success.
What We’re Looking For:
- 6 months to 1 year experience in IT support/helpdesk (fresh graduates are welcome to apply).
- Strong knowledge of Windows system support and directory services.
- Comfortable with device setup, imaging, and asset management.
- Familiarity with ticketing systems (e.g., Spiceworks).
- Excellent collaboration and problem-solving skills.
- Willingness to work be assigned in our Alangilan, Batangas office.
Skills Required
- 6 months to 1 year experience in IT support/helpdesk (fresh graduates welcome)
- Strong knowledge of Windows system support and directory services
- Comfortable with device setup, imaging, and asset management
- Familiarity with ticketing systems (e.g., Spiceworks)
- Excellent collaboration and problem-solving skills
- Willingness to be assigned to the Alangilan, Batangas office
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The Company
What We Do
VIATechnik is a digital transformation leader in the architecture, engineering, and construction (AEC) industry. The firm specializes in Virtual Design and Construction (VDC), Building Information Modeling (BIM), digital twin technology, and software development to transform the analog world of design and construction into digital platforms, enabling efficient design and industrialized construction for global high-profile projects.
