IT Assistant - San Diego

This position is based in our headquarters office in San Diego, CA, and requires daily in-office attendance. 

Why join our team 

At Options For All, we create opportunities for adults with disabilities to live, work, and love life in their community with dignity and respect. As a USA TODAY Top Workplace, we are proud to build a culture where team members feel supported, valued, and connected to meaningful work. 

As an IT Assistant, you will make a difference every day by helping people build independence, make choices, and work toward their goals. This is more than a job. It is a chance to create real impact while joining a mission-driven organization that values dignity, inclusion, and respect. We are looking for people who care deeply, take initiative, and want to help others thrive. 

Why you’ll love it here 

At Options For All, we believe a great workplace starts with putting people first. We are proud to build a culture where team members feel supported, valued, and connected to the work they do. We celebrate diversity, foster belonging, and create opportunities for growth. 

When you join our team, you can expect: 

• A supportive team environment 

• Meaningful work that makes a difference 

• An inclusive culture where you belong 

• Opportunities to learn and grow 

Your benefits start on Day 1: 

• 100% company-paid medical, dental, and vision coverage for employees 

• Comprehensive coverage for qualifying dependents, including 100% dental and vision and 50% medical 

• Retirement savings plan with up to a 5% company match 

• Mileage reimbursement for work-related travel 

• Paid vacation, sick time, and paid holidays, including your birthday 

• Student Loan Repayment Assistance Program 

What you’ll be doing 

As an IT Assistant, you will be responsible for providing front-line user and network support to internal customers and troubleshoots about computer problems and network issues, in addition to performing basic systems & network administration tasks. The IT Assistant knows commonly used concepts, practices, and procedures in Information Systems. 

In this role, you will: 

• Serve as the first point of contact for our staff seeking technical assistance over the phone, email, or in person 

• Perform troubleshooting, remotely or in person, through diagnostic techniques and pertinent questions 

• Determine and implement the best solution for technical issues 

• Management of assets through the entire device lifecycle, inclusive of device deployment, tracking, and maintaining accurate inventory records 

• Serve as the primary point of contact with the Managed Service Provider (MSP), coordinating service requests, escalating issues, monitoring IT infrastructure security, and ensuring effective delivery of IT support 

• Other duties as assigned 

What we’re looking for 

We are looking for someone who is compassionate, dependable, and ready to make a positive impact. 

Education 

• High School Diploma 

• CompTIA A+ or a Degree in IT related field 

Experience 

• Experience as a help desk technician or other customer support role 

Skills 

• Knowledge of remote-control tools such as TeamViewer 

• Knowledge of database systems 

• Good understanding of Windows, macOS, and iOS operating systems 

• Ability to diagnose and resolve basic technical issues 

• Ability to break down and translate technical ideas 

Other Requirements 

• 21 years of age or older 

• A valid driver’s license, reliable transportation, and an acceptable driving record are required for this role. 

• This role requires travel within the region where services are provided. 

• Final candidates must successfully complete a background check. 

Physical Demands & Work Environment 

This position requires the employee to regularly stand, walk, sit, talk and hear. The employee must be capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 10lbs. required.  
 
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
 
The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment 

Equal Opportunity and Accommodation 

Options For All is committed to the full inclusion of individuals with disabilities. If you require a reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact Ciara Quinones at [email protected].