Rishihood University | Sonipat, Delhi NCR
About Rishihood University
Rishihood is India’s first national transformation university. It prepares learners to solve the big problems of tomorrow. Our transformative education is built on three pillars:
- Personal Impact – developing physical, intellectual, emotional, and spiritual strength.
- Professional Impact – building real-world skills through industry-integrated, practice-based learning.
- Public Impact – fostering interdisciplinary thinking and a commitment to nation-building.
At Rishihood, we nurture leaders who will transform themselves, their professions, and the nation.
About the Role - IT Assistant Manager (IT & Network Support)
The role will involve managing LAN/WAN, Wi-Fi, firewalls, switches, IT systems, end-user support, network monitoring, troubleshooting, and IT infrastructure projects. The candidate will also coordinate with vendors, ISPs, and internal teams to ensure timely resolution of IT and network-related issues.
- Bachelor's degree in Computer Science, Information Technology, Networking, or a related field.
- 4–7 years of relevant experience in IT infrastructure, network administration, and IT support.
- Minimum 2–3 years of experience in a supervisory/team-lead role is preferred.
- Experience managing enterprise or campus network infrastructure will be an advantage.
Network & Infrastructure
- Manage and maintain LAN, WAN, Wi-Fi, switches, routers, and network infrastructure.
- Configure and troubleshoot FortiGate firewalls, Ruckus Wi-Fi, switches, VLANs, routing, DHCP, DNS, and network services.
- Monitor network performance, bandwidth utilization, availability, and connectivity.
- Troubleshoot network outages, slow internet, Wi-Fi issues, and connectivity problems.
- Manage network segmentation, VLANs, IP addressing, and access control.
- Monitor and maintain network infrastructure across academic buildings, residences, offices, and other campus facilities.
- Coordinate with ISP vendors for internet connectivity, bandwidth, downtime, and service-related issues.
- Maintain network diagrams, configurations, IP plans, and infrastructure documentation.
- Manage day-to-day IT support for faculty, staff, learners, and other users.
- Handle hardware and software troubleshooting for laptops, desktops, printers, projectors, AV systems, and other IT equipment.
- Manage IT service requests, incidents, and escalations through the IT Help Desk.
- Ensure timely resolution of IT issues and maintain proper ticket documentation.
- Support user onboarding, device allocation, configuration, and IT asset management.
- Coordinate with vendors for warranty, AMC, repairs, replacements, and technical support.
- Ability to manage an IT support/network team.
- Strong incident management and troubleshooting skills.
- Ability to manage IT projects, installations, upgrades, and infrastructure deployments.
- Good documentation skills for SOPs, network diagrams, asset records, and incident reports.
- Ability to prepare technical reports and provide regular updates to HOD.
- Strong understanding of IT service management and SLA-based support.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Good leadership and decision-making skills.
- Ability to manage multiple priorities.
- User-focused approach.
- Willingness to work regular hours during critical network or IT emergencies.
- Strong ownership, accountability, and commitment to service quality.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Networking, or a related field
- 4–7 years of relevant experience in IT infrastructure, network administration, and IT support
- 2–3 years of experience in a supervisory or team-lead role
- Experience managing enterprise or campus network infrastructure
- Experience managing LAN, WAN, Wi-Fi, switches, routers, and network infrastructure
- Experience configuring and troubleshooting FortiGate firewalls and Ruckus Wi-Fi
- Knowledge of VLANs, routing, DHCP, DNS, network services, network segmentation, IP addressing, and access control
- Network monitoring, connectivity troubleshooting, and outage resolution skills
- Experience providing hardware and software support for computers, printers, projectors, AV systems, and IT equipment
- Ability to manage IT support and network teams
- Strong incident management, troubleshooting, documentation, and IT service management skills
- Ability to manage IT projects, installations, upgrades, and infrastructure deployments
- Ability to coordinate with vendors, ISPs, and internal teams
- Excellent communication, leadership, analytical, problem-solving, and prioritization skills
- Willingness to work during critical network or IT emergencies
What We Do
Rishihood University is an Indian private university and impact-focused higher-education institution in Sonipat, Haryana. Established by Rishihood Foundation, it offers multidisciplinary undergraduate and postgraduate programs, including technology, business, design, and psychology. The university aims to reimagine higher education as a force for national transformation, combining personal growth, professional excellence, public impact, and an industry-integrated, values-first learning environment for future-ready learners and leaders.
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