IT Applications - Technical Project Manager

Key Responsibilities:

• Product Ownership:
• Understand how critical business applications function to meet business needs
• Work closely with internal stakeholders and business owners to understand their application needs, translate them into clear and actionable user stories, define acceptance criteria, and drive innovation and continuous improvement
• Design new processes within existing business applications to meet key business priorities


• Scrum Master:
• Lead multiple scrum teams using Agile Best Practices in requirements gathering, User Story documentation, Quality Assurance and Task lifecycle management
• Plan biweekly sprints to build key functionality to meet business needs
• Facilitate Scrum ceremonies (e.g., daily stand-ups, Sprint planning, retrospectives) to ensure maximum team effectiveness
• Manage and prioritize application backlogs, including bug fixes, enhancement requests, and operational improvements, ensuring they align with business needs and user impact


• Project Management:
• Create and manage project plans, resource allocation, timelines, and deliverables
• Oversee project planning, execution, and delivery for longer-term system upgrades and implementations
• Manage multiple concurrent teams delivering features to multiple business owners 
• Identify and communicate potential risks and issues, develop mitigation strategies, and manage to closure
• Create status reports as needed


• Stakeholder Communication:
• Coordinate with different departments (e.g. Operations, Finance, HR, Delivery) to communicate progress, manage expectations, and gather feedback
• Communicate project status and issues to stakeholders
• Develop and communicate short and long term roadmaps
• Manage executive prioritization of backlog
• Coordinate business users developing Test Suites and executing UAT of candidate releases


• Resource Management: 
• Allocate resources to projects. 
• Balance workload among team members


• Helpdesk support:
• Oversee IT helpdesk process
• Ensure SLAs are met


• Reporting and Analytics: 
• Define and measure performance KPIs
• Create and distribute regular reports on project status, resource utilization, financial performance, etc. 
• Analyze data to identify trends, issues, and opportunities for improvement
• Provide insights and recommendations to senior management


• Process Improvement:
• Identify areas for process improvement within the PSA system
• Implement best practices and new tools to enhance efficiency
• Train team members on new processes and tools.

Required Skills and Qualifications:

• Relevant Experience: 10+ years of total IT experience, including 4+ years as a Product Manager.
• Project Management: Strong project management skills and experience with project management tools (e.g., Asana, Smartsheet, Jira, MS Project)
• Agile Development: Strong experience planning and managing Agile Sprints, defining User Stories, managing team capacity and managing backlogs.
• Analytical Skills: Ability to analyze data, generate reports, and provide actionable insights. 


• Technical Proficiency: 
• Experience managing Salesforce implementations
• Familiarity with PSA software (e.g. Mavenlink, NetSuite OpenAir). FinancialForce PSA (Certinia) preferred
• Experience using reporting and analytics tools (Looker, Tableau, CRMA) 
• Experience with Google Cloud Platform is a plus


• Communication: Excellent verbal and written communication skills 
• Organizational Skills: Strong organizational skills and attention to detail
• Problem-Solving: Ability to identify issues and develop effective solutions. 
• Collaboration: Ability to work effectively in a team environment and collaborate with various stakeholders.
• Adaptability: Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Global Collaboration: Ability to work synchronously and asynchronously with stakeholders around the globe.

Nice to have's

• Agile or ScrumMaster certification (CSM, PMI-ACP, etc.).
• Experience with GCP, CRMA, Tableau, Power BI.
• Familiarity with global project delivery and cross-time zone coordination.

Educational Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related technical field.
• An MBA or coursework in Product Management or Business Analytics is a plus.