IT Application Support Specialist

IT Application Support Specialist

Michelin, the Worldwide leader in Tires, is hiring!

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Make a difference as an IT Application Support Specialist. We recruit you for your personality, your skills and your experience for a career in the company. Motivated by our purpose - We care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

• Hybrid working possible (1 to 2 days a week remote work)
• Collaborate with colleagues all over the world
• Support for professional development
• A stimulating role in a highly innovative company
• An employee assistance program
• Discounts on products
• Varied activities and opportunities to get involved
• Modern offices
• Base salary based on experience, starting annual salary for this position is 63 840$ and bonus 

If Respect for people, Teamwork and Trust are some values you live by you should consider joining us, the Worldwide leader in Tires!

Your role:

You will help us support and resolve complex incidents, by finding workarounds and sharing them with the team. You will also provide guidance to the team on the usage of business applications and offer technical expertise (mentorship) on the ticket resolution, to ensure a growth of knowledge in the team while maintaining a high level of customer service.
We need you for:

• Identifies impact and validates priority. Provides technical and functional analysis and provides the solution to users.
• Identifies and communicates potential workarounds.
• Informs users on the status of incident processing.  Continues from the handling of the incident until its closure.
• Be an active player in the improvement of the team processes. Propose solutions and alternatives to the selected elements to improve and take ownership of delivering those initiatives.
• Be a key resource in the IT compliance standards to ensure all work is done correctly by managing the audit tasks within the team.
• Achieve mastery of at least one or more of the key systems supported by the team (SAP, Fiori, SAP PI/PO, OpenText VIM, BI). Be a key reference point on this system and provide guidance to the other team members.
• Work on having a smooth handover with the delivery teams. Assist to the knowledge transfers to evaluate the sustainability of the solution from a support perspective.

What do you need to possess for being successful? 

• You hold a bachelor’s degree in computer science, Management Information System or any related discipline or equivalent qualification. 
• You have a minimum of 1-year technical support of SAP (S/4 HANA), with a focus on SD, MM, FI, CO, or LE/EWM Modules.
• You are at ease in a bilingual environment (French and English), so you can communicate orally and in writing with your colleagues and our international partners. 
• You have collaboration skills to effectively liaise with both business and other IT teams in the organization. 
• You have experience in IT troubleshooting and problem-solving.
• You are skilled at end-user engagement, support, and technology adoption.
• You have experience working with cross-functional teams, business users, and technical experts to deliver support. 

The Magog Team - #michelinmagog: 

Meet the Michelin Magog team. We are the world headquarter of the Michelin Off-Road business line and the global research and development center for systems and tracks. You'll get a glimpse of the innovative and fun work environment enjoyed by our 300 employees in Magog. Our team works to enable thousands of people to move forward better every day. We are motivated to redefine the future of mobility. Come and join us! 

https://youtu.be/T3vbbNQfoCE 

Michelin is an equal employment opportunity employer of visible minorities, women, Indigenous persons and people with disabilities. If you need accommodation for any part of the employment application process because of a disability, please contact us at [email protected]