IT Application Specialist

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 16 dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees!  

Here at Cavender Auto Family we believe in “Making Confidence Happen” (MCH) by acting with integrity, showing our customers, we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!

Position Summary: The IT Application Specialist is responsible for managing the lifecycle of user accounts and access in both automotive dealership systems (such as DMS, CRM, parts, service, accounting platforms) and the Microsoft 365 ecosystem. This role ensures that all technology-related onboarding and offboarding processes are secure, timely, and compliant with internal policies and security standards. This position will also support dealership users, workstations, phones, infrastructure, mobile devices, security systems, and any/all related IT projects.

Here is what you will be doing:

• Coordinate and execute all aspects of employee onboarding and offboarding across dealership systems and Microsoft 365.
• Create, modify, and deactivate user accounts in systems such as CDK, CRM platforms (e.g., eLeads, CDK, vAuto, Reverse Risk.), OEM portals, and M365 (Exchange, Teams, OneDrive, SharePoint).
• Maintain documentation for account access procedures and provisioning
• Work with Recruiting/HR and department managers to ensure access is provisioned accurately and promptly on hire and removed immediately upon termination.
• Manage and configure M365 licenses, security groups, and email aliases.
• Support MFA enrollment and security compliance initiatives related to user access.
• Troubleshoot user access issues and provide first-level support for login and credential problems.
• Maintain records of system access within help desk ticketing system and ensure compliance with dealership security and privacy policies.
• Assist with regular audits and reporting related to account activity, access controls, and license utilization.
• Assist in Dealership support for all IT issues and related projects.
• Installs, troubleshoots, and supports all information systems, hardware, PC, and equipment

Here is what you need:

• People skills, first and foremost. Strong communication skills and a customer-focused attitude along with a genuine desire to service the end user/client.
• IT experience with account provisioning, preferably in a dealership or automotive environment.
• Hands-on experience with Microsoft 365 admin tools and user management.
• Strong understanding of user identity lifecycle management and their associated IT security user access control principles.
• Excellent organizational skills and attention to detail.

Preferred Qualifications

• Experience with Active Directory and Azure AD.
• Familiarity with common DMS and CRM platforms such as CDK, eLeads, Reverse Risk, phone system, etc..
• Experience with ITSM or ticketing platforms (e.g., ConnectWise, SysAid, Zendesk, ServiceNow).
• Basic scripting or PowerShell knowledge for automation of user provisioning tasks. Soft Skills
• Strong communication and collaboration skills.
• Problem-solving mindset with the ability to work independently.
• Proactive, organized, and able to manage multiple projects simultaneously.

Work Environment & Physical Demands:

• Primarily office-based with occasional travel to dealership locations for on-site support. Will have to provide on-call for after-hours support and weekend support, periodically.
• May require lifting up too 100 pounds for IT equipment handling